tailieunhanh - Lecture Exploring management - Chapter 15: Communication

After reading this chapter, you should be able to answer the following questions: Understand the nature of communication and when it is effective, identify the major barriers to effective communication, discuss ways to improve communication with people at work. | Exploring Management Chapter 15 Communication Chapter 15 What is communication and when is it effective What are the major barriers to effective communication How can we improve communication with people at work Effective Communication Communication is a process of sending and receiving messages with meanings attached Communication is effective when the receiver understands the sender s messages Communication is efficient when it is delivered at a low cost to the sender Communication is persuasive when the rnnnix nr nn r thn rnnHnr in .

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