tailieunhanh - Lecture Advertising and promotion (2/e) – Chapter 5: Starting with the consumer

Chapter 5 - Starting with the consumer: developing consumer insights. The goals of this chapter are: To understand the role consumer behaviour plays in the development and implementation of IMC programs; to understand the consumer decision-making process and how it varies for different types of purchases; to understand various internal psychological processes, their influence on consumer decision making, and implications for IMC;. | Lecture Advertising and promotion (2/e) – Chapter 5: Starting with the consumer