tailieunhanh - ISO 9001:2015 adoption: A multi country empirical research

This paper aims at identifying obstacles, benefits, leading practices and lessons learned in the transition/certification of the revised standard for quality management systems ISO 9001:2015 for organizations in various sectors, countries and spanning a range of sizes. | ISO 9001:2015 adoption: A multi country empirical research Journal of Industrial Engineering and Management JIEM, 2019 – 12(1): 27-50 – Online ISSN: 2013-0953 – Print ISSN: 2013-8423 ISO 9001:2015 Adoption: A Multi-Country Empirical Research Luis Miguel Ciravegna Martins da Fonseca1 , José Pedro Domingues1 , Pilar Baylina Machado2 , Deane Harder3 1 School of Egineering Polytchnic of Porto (Portugal) 2 School of Health (Portugal) 3 Business School, Bern University of Applied Sciences (Switzerland) lmf@, jpd@, pbm@, Received: October 2018 Accepted: November 2018 Abstract: Purpose: This paper aims at identifying obstacles, benefits, leading practices and lessons learned in the transition/certification of the revised standard for quality management systems ISO 9001:2015 for organizations in various sectors, countries and spanning a range of sizes. Design/methodology/approach: Based on literature review and inputs from experts in management systems certification, a quantitative survey was launched in Portugal, Romania, Switzerland, and Turkey in April 2018, addressed at quality and organizational managers and CEOs from ISO 9001:2015-certified organizations by certification bodies partners of the leading International Quality Network (IQNet). The answers were collected anonymously through an automated online database, until the end of April 2018. The overall response rate was , encompassing 222 organizations already certified according to ISO 9001:2015. Findings: The surveyed organizations reported significant benefits from ISO 9001:2015 implementation. Only of the respondents considered the 3-year transition period (from September 15, 2015, to September 15, 2018) as too short. The respondents’ organizations attended ISO 9001:2015 training and seminars, and collected information from websites, newsletters,