tailieunhanh - Lecture Business and administrative communication: Chapter 3 - Kitty O. Locker, Donna S. Kienzler

Chapter 3 - Building goodwill. In this chapter, students will be able to understand: Create you-attitude, create positive emphasis, improve tone in business communications, reduce bias in business communications. | Lecture Business and administrative communication: Chapter 3 - Kitty O. Locker, Donna S. Kienzler