tailieunhanh - Lecture Operations management: Creating value along the supply chain (Canadian edition) - Chapter 6

Chapter 6 processes and technology. This chapter includes contents: Discuss outsourcing decision factors, provide examples of process plans, and use break-even analysis for process selection; explain several tools for process analysis, including flowcharts and process maps; discuss the steps required to redesign a process to achieve breakthrough improvements;. | Lecture Operations management: Creating value along the supply chain (Canadian edition) - Chapter 6 OPERATIONS MANAGEMENT: Creating Value Along the Supply Chain, Canadian Edition Robert S. Russell, Bernard W. Taylor III, Ignacio Castillo, Navneet Vidyarthi CHAPTER 6 Processes and Technology 6-1 Learning Objectives Discuss outsourcing decision factors, provide examples of process plans, and use break-even analysis for process selection. Explain several tools for process analysis, including flowcharts and process maps. Discuss the steps required to redesign a process to achieve breakthrough improvements. List recent technological advances in manufacturing systems and explain factors often overlooked in the financial analysis of technology decisions. 6-2 Lecture Outline Process Planning Process Analysis Process Innovation Technology Decisions 6-3 Process Planning Process Group of related tasks with specific inputs & outputs Process design tasks to be done & how they are coordinated among functions, people, & organizations Process strategy an organization’s overall approach for physically producing goods and services Process planning converts designs into workable instructions for manufacture or delivery 6-4 Process Strategy Vertical integration extent to which firm will produce inputs and control outputs of each stage of production process Capital intensity mix of capital (., equipment, automation) and labor resources used in production process Process flexibility ease with which resources can be adjusted in response to changes in demand, technology, products or services, and resource availability Customer involvement role of customer in production process 6-5 Outsourcing Cost Speed Capacity Reliability Quality Expertise 6-6 Process Selection Projects one-of-a-kind production of a product to customer order Batch