tailieunhanh - What is the K in KM technology

This article addresses the problem of how technology adds value to an overall KM solution. It presents the core problem of KM as matching contexts using knowledge attributes and defines KM technology as that which manages knowledge attributes. The paper illustrates this by analyzing several positive and negative examples of technologies and presents two challenges for knowledge management as a field. The requirement for KM technology to manage knowledge attributes can be applied in designing effective KM solutions, selecting KM products, devising a proper KM strategy, and controlling investments in KM. The definition of KM technology also provides a focus for research to bridge gaps in technology that currently limit the widespread use of knowledge attributes. | What is the K in KM Technology Kavi Mahesh and J. K. Suresh Infosys Technologies Limited Bangalore India Mahesh@ JKSuresh@ Abstract This article addresses the problem of how technology adds value to an overall KM solution. It presents the core problem of KM as matching contexts using knowledge attributes and defines KM technology as that which manages knowledge attributes. The paper illustrates this by analyzing several positive and negative examples of technologies and presents two challenges for knowledge management as a field. The requirement for KM technology to manage knowledge attributes can be applied in designing effective KM solutions selecting KM products devising a proper KM strategy and controlling investments in KM. The definition of KM technology also provides a focus for research to bridge gaps in technology that currently limit the widespread use of knowledge attributes. Keywords KM technology knowledge attribute knowledge representation context matching. 1. Introduction There are many knowledge management KM products in the market. It is often not clear to a KM practitioner whether a KM product is indeed one. In the present work we propose to classify technologies and tools into KM and non-KM ones based on an analysis of knowledge and how it is managed in knowledge management. Much has been written about how either KM is the same as information management or that it is different from it only in levels of abstraction Zack 1999 Grey 1998 Skyrme 1997 . We begin by presenting an overview of an analytical model of knowledge management built upon studies of what knowledge is and how it is transferred from one person to another in an organization Firestone 2001 Fuller 2002 Ruggles 1997 . We model KM as a problem of matching contexts using knowledge attributes and show the role of technology in doing this. Knowledge management is essentially about knowledge and about the transfer of knowledge. In general members of an organization