tailieunhanh - Lecture Organizational behavior - Chapter 11: Power and politics

After reading this chapter, you should be able to answer the following questions: What Is communication? What are barriers to effective communication? What Is the nature of communication in organizational contexts? What is the nature of communication in relational contexts? Why is feedback so important? | Chapter 11 Communication Communicating for relationships and results 1 Chapter 11 Study Questions What Is Communication? What are Barriers to Effective Communication? What Is the Nature of Communication in Organizational Contexts? What Is the Nature of Communication in Relational Contexts? Why is Feedback So Important? Copyright © 2014 John Wiley & Sons, Inc. 11-2 2 What is communication? Communication A process of sending and receiving messages with attached meanings. Copyright © 2014 John Wiley & Sons, Inc. 11-3 3 Figure The Communication Process Copyright © 2014 John Wiley & Sons, Inc. 11-4 4 What is communication? Sender A person or group trying to communicate with someone else. Encoding The process of translating an idea or though into a message consisting of verbal, written, or nonverbal symbols or some combination of them. Communication Channels The pathways through which messages are communicated. Receiver Decodes the message into a perceived meaning. Copyright © 2014 . | Chapter 11 Communication Communicating for relationships and results 1 Chapter 11 Study Questions What Is Communication? What are Barriers to Effective Communication? What Is the Nature of Communication in Organizational Contexts? What Is the Nature of Communication in Relational Contexts? Why is Feedback So Important? Copyright © 2014 John Wiley & Sons, Inc. 11-2 2 What is communication? Communication A process of sending and receiving messages with attached meanings. Copyright © 2014 John Wiley & Sons, Inc. 11-3 3 Figure The Communication Process Copyright © 2014 John Wiley & Sons, Inc. 11-4 4 What is communication? Sender A person or group trying to communicate with someone else. Encoding The process of translating an idea or though into a message consisting of verbal, written, or nonverbal symbols or some combination of them. Communication Channels The pathways through which messages are communicated. Receiver Decodes the message into a perceived meaning. Copyright © 2014 John Wiley & Sons, Inc. 11-5 5 What is communication? Copyright © 2014 John Wiley & Sons, Inc. 11-6 6 What is communication? Feedback Communicates how one feels about something that another person has done or said. Copyright © 2014 John Wiley & Sons, Inc. 11-7 7 What is communication? Potential barriers to feedback in the workplace Noise Anything that interferes with the effectiveness of communication. Copyright © 2014 John Wiley & Sons, Inc. 11-8 8 What are Barriers to Effective Communication? Nonverbal communication Takes place through facial expressions, body position, eye contact, and other physical gestures. Presence - the act of speaking without using words. Copyright © 2014 John Wiley & Sons, Inc. 11-9 9 Figure Furniture Placement and Nonverbal Communication in the Office Copyright © 2014 John Wiley & Sons, Inc. 11-10 10 What are the barriers to effective communication? Interpersonal barriers Occur when individuals are not able to objectively listen to the sender due to things

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