tailieunhanh - Lecture Organizational behavior - Chapter 10: Introducing organizational behavior

After reading this chapter, you should be able to answer the following questions: What is the nature of conflict in organizations? How can conflict be managed? What is the nature of negotiation in organizations? What are alternative strategies for negotiation? | Chapter 10 Conflict and Negotiation Don’t neglect the power of “yes” 1 Chapter 10 Study Questions What is the nature of conflict in organizations? How can conflict be managed? What is the nature of negotiation in organizations? What are alternative strategies for negotiation? Copyright © 2014 John Wiley & Sons, Inc. 10-2 2 What is the nature of conflict in organizations? Conflicts occur whenever disagreements exist in a social setting or when emotional antagonisms create friction between individuals or groups. Substantive A fundamental disagreement over ends or goals to be pursued, and the means for their accomplishment. Emotional Interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like. Copyright © 2014 John Wiley & Sons, Inc. 10-3 3 What is the nature of conflict in organizations? "If I had a formula for bypassing trouble, I would not pass it round. Trouble creates a capacity to handle it. I don't embrace trouble; that's as bad | Chapter 10 Conflict and Negotiation Don’t neglect the power of “yes” 1 Chapter 10 Study Questions What is the nature of conflict in organizations? How can conflict be managed? What is the nature of negotiation in organizations? What are alternative strategies for negotiation? Copyright © 2014 John Wiley & Sons, Inc. 10-2 2 What is the nature of conflict in organizations? Conflicts occur whenever disagreements exist in a social setting or when emotional antagonisms create friction between individuals or groups. Substantive A fundamental disagreement over ends or goals to be pursued, and the means for their accomplishment. Emotional Interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like. Copyright © 2014 John Wiley & Sons, Inc. 10-3 3 What is the nature of conflict in organizations? "If I had a formula for bypassing trouble, I would not pass it round. Trouble creates a capacity to handle it. I don't embrace trouble; that's as bad as treating it as an enemy. But I do say meet it as a friend, for you'll see a lot of it and had better be on speaking terms with it." —Oliver Wendell Holmes Copyright © 2014 John Wiley & Sons, Inc. 10-4 4 Copyright © 2014 John Wiley & Sons, Inc. 10-5 5 What is the nature of conflict in organizations? Functional conflict Results in constructive, positive benefits to individuals, the team, or the organization. Dysfunctional conflict Destructive to an individual or team. Copyright © 2014 John Wiley & Sons, Inc. 10-6 6 Copyright © 2014 John Wiley & Sons, Inc. 10-7 Figure Functional and Dysfunctional Conflict . 7 What is the nature of conflict in organizations? Potential benefits of functional conflict Brings important problems to the surface so they can be addressed. Causes decisions to be carefully considered. Increases amount of information used for decision making. Provides opportunities for creativity. Copyright © 2014 John Wiley & Sons, Inc. 10-8 8 What is the nature of .

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