tailieunhanh - Lecture Organizational behavior - Chapter 9: Introducing organizational behavior

After reading this chapter, you should be able to answer the following questions: What is involved in the decision-making process? What are the alternative decision-making models? What are key decision-making traps and issues? What can be done to stimulate creativity in decision making? | Chapter 9 Decision Making and Creativity You have to make good choices 1 Chapter 9 Study Questions What is involved in the decision-making process? What are the alternative decision-making models? What are key decision-making traps and issues? What can be done to stimulate creativity in decision making? Copyright © 2014 John Wiley & Sons, Inc. 9-2 2 What is involved in the decision-making process? Decision-making The process of choosing a course of action for dealing with a problem or opportunity. Copyright © 2014 John Wiley & Sons, Inc. 9-3 3 What is involved in the decision-making process? Steps in Decision Making Recognize and define the problem Identify and analyze alternative courses of action. Choose a preferred course of action Implement the preferred course of action Lack-of-participation error – occurs when important people are excluded from the decision-making process. Evaluate the results and follow-up as necessary. Copyright © 2014 John Wiley & Sons, Inc. 13-4 4 What is . | Chapter 9 Decision Making and Creativity You have to make good choices 1 Chapter 9 Study Questions What is involved in the decision-making process? What are the alternative decision-making models? What are key decision-making traps and issues? What can be done to stimulate creativity in decision making? Copyright © 2014 John Wiley & Sons, Inc. 9-2 2 What is involved in the decision-making process? Decision-making The process of choosing a course of action for dealing with a problem or opportunity. Copyright © 2014 John Wiley & Sons, Inc. 9-3 3 What is involved in the decision-making process? Steps in Decision Making Recognize and define the problem Identify and analyze alternative courses of action. Choose a preferred course of action Implement the preferred course of action Lack-of-participation error – occurs when important people are excluded from the decision-making process. Evaluate the results and follow-up as necessary. Copyright © 2014 John Wiley & Sons, Inc. 13-4 4 What is involved in the decision-making process? Copyright © 2014 John Wiley & Sons, Inc. 9-5 5 What is involved in the decision-making process? Ethics The philosophical study of morality or standards regarding good character and conduct. Moral problem One that poses major ethical consequences for the decision maker or for others. Copyright © 2014 John Wiley & Sons, Inc. 9-6 6 What is involved in the decision-making process? Moral dilemma Decision maker faces two or more ethically uncomfortable alternatives. Either alternative is potentially beneficial and harmful. Copyright © 2014 John Wiley & Sons, Inc. 9-7 7 Figure The decision-making process and ethical reasoning model Copyright © 2014 John Wiley & Sons, Inc. 9-8 8 What is involved in the decision-making process? Ethical double checks Criteria Utility – all stakeholders satisfied? Rights – are all rights and duties respected? Justice – is it consistent with cannons of justice? Caring – is it consistent with responsibility to care? .

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• Organizational behavior
• Lecture Organizational behavior
• Individual behavior
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