tailieunhanh - Design and evaluation of a new banking interface system based on wireless networks in referral customers to the bank to increase customer satisfaction

The results of the assessment show that this system also reduces customer waiting time. Reduce the overhead costs of banks Significantly reduce the amount of manual data entry by employees, accelerate service delivery and maximize coordination among employees more accurate prediction of customer waiting time and the reduction of human errors. | International Journal of Computer Networks and Communications Security VOL. 2, NO. 10, OCTOBER 2014, 361–365 Available online at: ISSN 2308-9830 Design and Evaluation of a new Banking Interface System Based on Wireless Networks in Referral Customers to the Bank to Increase Customer Satisfaction Reza Mohamaddoust Department of IT Engineering, Payame Noor University (PNU), IRAN E-mail: PNU1392@ ABSTRACT Electronic banking reduced customers referring to the bank in person, but still some banking process needs the customer presence. This matter is wasting customers' time and it can cause overhead costs for banks. Therefore, this study is introducing a banking system interfaces based on wireless networks which will be reduce customers’ in-person visits. These systems reduce the waiting time of customers in the personal referrals and increase employees’ productivity. It uses the structures of the wireless communication system based on wireless sensor networks or local wireless networks .In its simplest form, this system is implemented as mobile phone software. The results of the assessment show that this system also reduces customer waiting time. Reduce the overhead costs of banks Significantly reduce the amount of manual data entry by employees, accelerate service delivery and maximize coordination among employees more accurate prediction of customer waiting time and the reduction of human errors. The results of comparing these kinds of systems show that the proposed system is reducing common weaknesses that are used in current methods in the customer's personal referrals to the bank. Keywords: Wireless Sensor Networks, Systems Interface Banking, E-Banking. 1 INTRODUCTION Nowadays, a variety of wireless networks are used in several applications. The use of wireless networks for energy management and control systems, including automated energy control systems [1-7], the control system and environmental monitoring [8] and smart systems such as