tailieunhanh - Ebook Highly recommended 2: Workbook

Highly Recommended 2 provide students with simple, functional language for dealing with customers and colleagues in a variety of situations, from taking reservations to dealing with complaints. The course offers a straightforward approach to developing speaking and listening skills in the context of the hotel and catering industry. | Trish Stott Alison Pohl OXFORD Highly Recommended Q Workbook Intermediate English for the hotel and catering industry Trish Stott Alison Pohl Highly Recommended Q Workbook Intermediate UNIVERSITY PRESS OXFORD UNIVERSITY PRESS Great Clarendon Street. Oxford 0X2 6dp Oxford University Press is a department of the University of Oxford. It furthers the University s objective of excellence in research scholarship and education by publishing worldwide in Oxford New York Auckland Cape Town Dar es Salaam Hong Kong Karachi Kuala Lumpur Madrid Melbourne Mexico City Nairobi New Delhi Shanghai Taipei Toronto With offices in Argentina Austria Brazil Chile Czech Republic France Greece Guatemala Hungary Italy Japan Poland Portugal Singapore South Korea Switzerland Thailand Turkey Ukraine Vietnam OXFORD and OXFORD ENGLISH are registered trade marks of Oxford University Press in the UK and in certain other countries Oxford University Press 2010 The moral rights of the author have been asserted Database right Oxford University Press maker First published 2010 2014 2013 2012 2011 2010 10 987654321 No unauthorized photocopying All rights reserved. No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means without the prior permission in writing of Oxford University Press or as expressly permitted by law or under terms agreed with the appropriate reprographics rights organization. Enquiries concerning reproduction outside the scope of the above should be sent to the ELT Rights Department Oxford University Press at the address above You must not circulate this book in any other binding or cover and you must impose this same condition on any acquirer Any websites referred to in tills publication are in the public domain and their addresses are provided by Oxford University Press for information only. Oxford University Press disclaims any responsibility for the content ISBN 9780194577519 Printed in China ACKNOWLEDGEMENTS .

• Tiếng Anh thương mại
• Ebook Highly recommended 2
• Ebook Highly recommended
• English for the hotel and catering industry
• Customers and colleagues
• The hotel and catering industry
• Highly recommended 2
• Dealing with incoming calls
• Customer information
• Taking reservations
• Dealing with booking enquiries
• Explaining travel options
• Highly recommended (Student's book)
• Payment queries
• Preposition of time
• Adverbs of frequency
• Possessive adjectives
• Taking phone calls
• Taking room reservations
• Taking restaurant bookings
• Serving in the bar
• Highly recommended (Teacher's book)
• Taking a food order
• Taking telephone requests
• Highly recommended (Workbook)
• Giving polite explanations
• Health and safety at work
• Giving directions indoors
• Giving directions outside
• Hotel management
• Hotel operations
• Hotel management and operations
• Hotel management system
• Hospitality industry
• Contemporary hotel catering