tailieunhanh - Lecture Management information systems: Solving business problems with information technology – Chapter 9

In this chapter you will learn: How do businesses make decisions? How do you make a good decision? Why do people make bad decisions? How do you find and retrieve data to analyze it? How can you quickly examine data and view subtotals without writing hundreds of queries? How does a decision support system help you analyze data? | Introduction to MIS Chapter 9 Complex Decisions and Artificial Intelligence Computer analysis of data and model. Decision Operations Tactics Strategy Neural network Company Complex Decisions & Artificial Intelligence Outline Specialized Problems Expert Systems DSS and ES Building Expert Systems Knowledge Management Other Specialized Problems Pattern Recognition DSS, ES, and AI Machine Intelligence E-Business and Software Agents Cases: Franchises Appendix: E-mail Rules Specialized Problems Diagnostics Speed Consistency Training Case-based reasoning Expert System Example Camcorder selection by ExSys Link: Test It Expert System Knowledge Base Symbolic & Numeric Knowledge If income > 20,000 or expenses 20,000 or expenses < 3000 and good credit history or . . . Then 10% chance of default Rules Expert decisions made by non-experts Expert DSS and ES ES Example: bank loan Welcome to the Loan Evaluation System. What is the purpose of the loan? car How much .