tailieunhanh - Lecture Performance management: Session 19 - Osman Bin Saif

In this chapter, the following content will be discussed: Discuss how teams can contribute to an organization’s effectiveness, distinguish the new team environment from that of traditional work groups, summarize how groups become teams,. | HRM-755 PERFORMANCE MANAGEMENT OSMAN BIN SAIF LECTURE: NINETEEN 1 Summary of Previous Lecture Communication Plan Good Communication Plan Communication Bias Types of Bias Selective Exposure Selective Perception Selective Retention Ways to minimize negative impact of Biases Appeals Process 2 Agenda of Today’s Lecture Appeals Process Types of Issues Judgmental Administrative Training programs for the acquisition of required skills Content Areas for rater training program Rater Error Training (RET) 3 Appeals Process In addition to implementing a communication process, support for the performance management system can be gained by implementing an appeals process. 4 Appeals process (Contd.) The inclusion of appeal process is important in gaining employee acceptance for the performance management system because it allows employees to understand that, if there is a disagreement regarding performance ratings or any resulting decisions, then such disagreement can be resolved in an amicable and | HRM-755 PERFORMANCE MANAGEMENT OSMAN BIN SAIF LECTURE: NINETEEN 1 Summary of Previous Lecture Communication Plan Good Communication Plan Communication Bias Types of Bias Selective Exposure Selective Perception Selective Retention Ways to minimize negative impact of Biases Appeals Process 2 Agenda of Today’s Lecture Appeals Process Types of Issues Judgmental Administrative Training programs for the acquisition of required skills Content Areas for rater training program Rater Error Training (RET) 3 Appeals Process In addition to implementing a communication process, support for the performance management system can be gained by implementing an appeals process. 4 Appeals process (Contd.) The inclusion of appeal process is important in gaining employee acceptance for the performance management system because it allows employees to understand that, if there is a disagreement regarding performance ratings or any resulting decisions, then such disagreement can be resolved in an amicable and non retaliatory way. 5 Appeals process (Contd.) The inclusion of an appeals process increases perception of the system as fair. 6 Appeals process (Contd.) When the appeal process is in place, employees have the ability to question two types of issues: Judgmental and Administrative. 7 Judgmental issues Judgmental issues: These issues center on the validity of the performance evaluation. For example, an employee may believe that a managers performance rating for that employee do not reflect his actual performance. 8 Administrative Issues Administrative issues: These issues involve where the polices and procedures were followed. For example, an employee may argue that her supervisor did not meet with her as frequently as he had with her coworkers and that the feedback she is receiving about her performance is not as thorough as that received by her coworkers. 9 Appeals process (Contd.) Typically when the appeal is first filled, the HR department serves as a mediator between the employee

• Quản trị kinh doanh
• Performance management
• Lecture Performance management
• Comparative Systems
• Performance management system
• Individual performance
• Organizational performance