tailieunhanh - Operations Management-12e (6)

Chapter 5. Strategic . Capacity . Planning for . Products and . © 2015 McGraw­Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw­Hill Objective: Chapter should be able to:.LO Name the three key questions in capacity Explain the importance of capacity Describe ways of defining and measuring Name several determinants of effective Discuss factors to consider when deciding . whether to operate in­house or Discuss the major considerations related to . developing capacity Describe the steps that are used to resolve 5­2 constraint issues Capacity Planning. Capacity. The upper limit or ceiling on the load that an operating unit . can handle. Capacity needs include. Equipment Space Employee skills. 5­ Capacity Planning Questions. Key Questions:. What kind of capacity is needed? How much is needed to match demand? When is it needed? Related Questions: How much will it cost? What are the potential benefits and risks? Are there sustainability issues? Should capacity be changed all at once, or through several smaller . changes. Can the supply chain handle the necessary changes? 5­ Capacity Decisions Are Strategic. Capacity decisions 1. impact the ability of the organization to meet future demands. 2. affect operating costs. 3. are a major determinant of initial cost. 4. often involve long­term commitment of resources. 5. can affect competitiveness. 6. affect the ease of management. 7. have become more important and complex due to globalization. 8. need to be planned for in advance due to their consumption of . financial and other resources. 5­ Defining and Measuring Capacity. Measure capacity in units that do not require updating. Why is measuring capacity in dollars problematic? Two useful definitions of capacity. Design capacity The maximum output rate or service capacity an operation, process, . or facility is designed for. Effective capacity Design capacity minus allowances such as personal time and . maintenance. 5­ Determinants of Effective Capacity. Facilities Product and service factors Process factors Human factors Policy factors Operational factors Supply chain factors External factors 5­ In­House or Outsource? Once capacity requirements are determined, the organization must . decide whether to produce a good or service itself or outsource. Factors to consider:. Available capacity Expertise Quality considerations The nature of demand Cost Risks.

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