tailieunhanh - Probe on network-based collaborative maintenance mode for after-sales equipment

As the structure and technologies of modern equipment become more and more complicated and it is hard to improve equipment’s after-sales maintenance service under traditional mode, in this text, network-based collaborative maintenance mode for after-sales equipment was proposed. | Yugoslav Journal of Operations Research Volume 19 (2009) Number 2, 299-313 DOI: PROBE ON NETWORK-BASED COLLABORATIVE MAINTENANCE MODE FOR AFTER-SALES EQUIPMENT Tianwen SHENG a,b, Xiaohui CHENa,b, Shuping YIa，Xiangbo GAOa,b, Qiang YEa,b, Jay LEEc a College of Mechanical Engineering, Chongqing University, Chongqing 400030, China b The State Key Laboratory of Mechanical Transmission, Chongqing University, Chongqing 400030, China c NSF Industry/University Cooperative Research Center for Intelligent Maintenance Systems (IMS), University of Wisconsin, Milwaukee, WI, USA Received: June 2008 / Accepted: October 2009 Abstract: As the structure and technologies of modern equipment become more and more complicated and it is hard to improve equipment’s after-sales maintenance service under traditional mode, in this text, network-based collaborative maintenance mode for after-sales equipment was proposed. Specifically, under the leading of equipment manufacturer under guaranty or equipment user outside guaranty, manufacturer, user, designers, maintainers, spare parts suppliers and maintenance experts were integrated to establish dynamic alliance to carry out maintenance operations together based on network. In addition, the business process of network-based collaborative maintenance was analyzed and an information economics model of network-based collaborative maintenance was established to demonstrate the effectiveness of this maintenance mode. Keywords: Network-based collaborative maintenance mode; after-sales equipment; dynamic maintenance alliance; maintenance project; business process; information economics model. 1. INTRODUCTION With the integration of global economy and the development of transnational corporation, the market competition among enterprises is becoming more intense. In order to have more market share, recently, enterprises have adopted some new maintenance modes, methods and technologies to improve their after-sales service[1]. As to

• Kỹ thuật lập trình
• Network based collaborative maintenance mode
• After sales equipment
• Dynamic maintenance alliance
• Maintenance project
• Business process
• Information economics model