tailieunhanh - Lecture Software engineering (7/e): Chapter 25 – Ian Sommerville

Lecture Software engineering - Chapter 25: Managing people. The main contents of this chapter include all of the following: Selecting staff, motivating people, managing groups, the people capability maturity model. | Managing people Managing people working as individuals and in groups Objectives To explain some of the issues involved in selecting and retaining staff To describe factors that influence individual motivation To discuss key issues of team working including composition, cohesiveness and communications To introduce the people capability maturity model (P-CMM) - a framework for enhancing the capabilities of people in an organisation Topics covered Selecting staff Motivating people Managing groups The people capability maturity model People in the process People are an organisation’s most important assets. The tasks of a manager are essentially people-oriented. Unless there is some understanding of people, management will be unsuccessful. Poor people management is an important contributor to project failure. People management factors Consistency Team members should all be treated in a comparable way without favourites or discrimination. Respect Different team members have different skills | Managing people Managing people working as individuals and in groups Objectives To explain some of the issues involved in selecting and retaining staff To describe factors that influence individual motivation To discuss key issues of team working including composition, cohesiveness and communications To introduce the people capability maturity model (P-CMM) - a framework for enhancing the capabilities of people in an organisation Topics covered Selecting staff Motivating people Managing groups The people capability maturity model People in the process People are an organisation’s most important assets. The tasks of a manager are essentially people-oriented. Unless there is some understanding of people, management will be unsuccessful. Poor people management is an important contributor to project failure. People management factors Consistency Team members should all be treated in a comparable way without favourites or discrimination. Respect Different team members have different skills and these differences should be respected. Inclusion Involve all team members and make sure that people’s views are considered. Honesty You should always be honest about what is going well and what is going badly in a project. Selecting staff An important project management task is team selection. Information on selection comes from: Information provided by the candidates. Information gained by interviewing and talking with candidates. Recommendations and comments from other people who know or who have worked with the candidates. Staff selection case study 1 Staff selection case study 2 Lessons Managers in a company may not wish to lose people to a new project. Part-time involvement may be inevitable. Skills such as UI design and hardware interfacing are in short supply. Recent graduates may not have specific skills but may be a way of introducing new skills. Technical proficiency may be less important than social skills. Staff selection factors 1 Staff selection factors 2 Motivating

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