tailieunhanh - Lecture Principles of management: Chapter 17 - Charles W.L. Hill, Steven McShane

The goals of this chapter are: Outline the main elements of a communication system, explain why it is important to match media to a message, discuss the formal and informal channels through which information flows in organizations, identify the sources of noise that lead to miscommunication within organizations., discuss the steps managers can take to counteract noise and improve communication within their organizations. | chapter 17 Communication McGraw-Hill/Irwin Principles of Management © 2008 The McGraw-Hill Companies, Inc., All Rights Reserved. Learning Objectives Outline the main elements of a communication system. Explain why it is important to match media to a message. Discuss the formal and informal channels through which information flows in organizations. Identify the sources of noise that lead to miscommunication within organizations. Discuss the steps managers can take to counteract noise and improve communication within their organizations. Communication The process by which information is exchanged and understood between people Transmitting the sender’s intended meaning is the essence of good communication Learning Objective 1: Outline the main elements of a communication system. See Text Page: 428 Managers Use Communication to: Transmit information about their goals, strategies, expectations, management philosophy, and values Build commitment among subordinates to their programs and . | chapter 17 Communication McGraw-Hill/Irwin Principles of Management © 2008 The McGraw-Hill Companies, Inc., All Rights Reserved. Learning Objectives Outline the main elements of a communication system. Explain why it is important to match media to a message. Discuss the formal and informal channels through which information flows in organizations. Identify the sources of noise that lead to miscommunication within organizations. Discuss the steps managers can take to counteract noise and improve communication within their organizations. Communication The process by which information is exchanged and understood between people Transmitting the sender’s intended meaning is the essence of good communication Learning Objective 1: Outline the main elements of a communication system. See Text Page: 428 Managers Use Communication to: Transmit information about their goals, strategies, expectations, management philosophy, and values Build commitment among subordinates to their programs and policies, convince allies in their network to support them, persuade their bosses that they are performing well, and influence stakeholders Achieve coordination between different units within an organization, such as R&D, marketing, and production Help shape the image of themselves that they present to the world Learning Objective 1: Outline the main elements of a communication system. See Text Page: 428 Professional Business Communication Advice Don’t interrupt – this is really looked down upon Use meetings to get to know your co-workers Let speakers in meetings speak freely about their needs Americans value time, so stick to the issues on the agenda Avoid personal confrontations Don’t tell foreign jokes, they don’t work in translation Source: Learning Objective 1: Outline the main elements of a communication system. Professional Business Communication Advice This slide presents advice to students when communicating in a professional business .