tailieunhanh - Lecture Statistical techniques in business and economics: Chapter 19 - Lind, Marchal, Wathen

Chapter 19 - Statistical process control and quality management. When you finish this chapter, you should be able to: Discuss the role of quality control in production and service operations; define and understand the terms chance cause, assignable cause, in control, out of control, attribute, and variable; construct and interpret a pareto chart;