tailieunhanh - Lecture Organizational behavior (10/e): Chapter 1 - Robert Kreitner, Angelo Kinicki

Chapter 1 - Organizational behavior: The quest for people-centered organizations and ethical conduct. The learning objectives for this chapter include: Define the term organizational behavior, and contrast McGregor’s Theory X and Theory Y assumptions about employees; contrast human and social capital and describe three ways you can develop each; explain the impact of the positive psychology movement on the field of organizational behavior (OB); define the term e-business, and explain its implications for organizational behavior and managing people | Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct Chapter One Learning Objectives Define the term organizational behavior, and contrast McGregor’s Theory X and Theory Y assumptions about employees. Identify the four principles of total quality management (TQM). Define the term e-business, and describe the Net Generation. Contrast human and social capital, and explain why we need to build both. Define the term management, and identify at least five of the eleven managerial skills in Wilson’s profile of effective managers. Learning Objectives (cont.) Characterize 21st-century managers. Describe Carroll’s global corporate social responsibility pyramid, and discuss the problem of moral erosion. Identify four of the seven general ethical principles, and explain how to improve an organization’s ethical climate. Describe the sources of organizational behavior research evidence. The Field of . | Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct Chapter One Learning Objectives Define the term organizational behavior, and contrast McGregor’s Theory X and Theory Y assumptions about employees. Identify the four principles of total quality management (TQM). Define the term e-business, and describe the Net Generation. Contrast human and social capital, and explain why we need to build both. Define the term management, and identify at least five of the eleven managerial skills in Wilson’s profile of effective managers. Learning Objectives (cont.) Characterize 21st-century managers. Describe Carroll’s global corporate social responsibility pyramid, and discuss the problem of moral erosion. Identify four of the seven general ethical principles, and explain how to improve an organization’s ethical climate. Describe the sources of organizational behavior research evidence. The Field of Organizational Behavior Organizational Behavior Interdisciplinary field dedicated to better understanding and managing people at work OB-Related Skills Are the Ticket to Ride the Virtuous Career Spiral McGregor’s Theory X and Theory Y Principles of TQM Do it right the first time to eliminate costly rework and product recalls. Listen to and learn from customers and employees. Make continuous improvement an everyday matter. Build teamwork, trust, and mutual respect The Strategic Importance and Dimensions of Human and Social Capital Skills Exhibited by an Effective Manager 21st-Century Managers Teams are pushing aside the individual as the primary building block of organizations. Command-and-control management is giving way to participative management and empowerment. Ego-centered leaders are being replaced by customer-centered leaders. Employees increasingly are being viewed as internal customers. Evolution of the 21st-Century Manager A Model of Global Corporate .

• Quản trị kinh doanh
• Organizational behavior
• Lecture Organizational behavior
• Individual behavior in organizations
• Organizational processes
• Effective manager
• Corporate social responsibility