tailieunhanh - Lecture Organizational behavior: Key concepts, skills & best practices (5/e): Chapter 13 - Angelo Kinicki, Mel Fugate

Chapter 13 - Influence, power, and politics: An organizational survival kit. After reading the material in this chapter, you should be able to: Name five “soft” and four “hard” influence tactics and summarize Cialdini’s principles of influence and persuasion; identify and briefly describe French and Raven’s five bases of power; define the term empowerment and explain how to make it succeed;. | Influence, Power, and Politics: An Organizational Survival Kit Chapter Thirteen After reading the material in this chapter, you should be able to: Name five “soft” and four “hard” influence tactics and summarize Cialdini’s principles of influence and persuasion. Identify and briefly describe French and Raven’s five bases of power. Define the term empowerment and explain how to make it succeed After reading the material in this chapter, you should be able to: Define organizational politics and explain what triggers it, and specify the three levels of political action in organizations. Distinguish between favorable and unfavorable impression management tactics. Explain how to manage organizational politics. Three Influence Outcomes Commitment substantial agreement followed by initiative and persistence in pursuit of common goals Compliance reluctant agreement requiring subsequent prodding to satisfy minimum requirements Three Influence . | Influence, Power, and Politics: An Organizational Survival Kit Chapter Thirteen After reading the material in this chapter, you should be able to: Name five “soft” and four “hard” influence tactics and summarize Cialdini’s principles of influence and persuasion. Identify and briefly describe French and Raven’s five bases of power. Define the term empowerment and explain how to make it succeed After reading the material in this chapter, you should be able to: Define organizational politics and explain what triggers it, and specify the three levels of political action in organizations. Distinguish between favorable and unfavorable impression management tactics. Explain how to manage organizational politics. Three Influence Outcomes Commitment substantial agreement followed by initiative and persistence in pursuit of common goals Compliance reluctant agreement requiring subsequent prodding to satisfy minimum requirements Three Influence Outcomes Resistance stalling, unproductive arguing, or outright rejection Five Bases of Power Reward power obtaining compliance by promising or granting rewards. Coercive power obtaining compliance through threatened or actual punishment. Legitimate power obtaining compliance through formal authority. Five Bases of Power Expert power obtaining compliance through one’s knowledge or information. Referent power obtaining compliance through charisma or personal attraction. The Evolution of Power Participative Management Participative management process whereby employees play a direct role in setting goals, making decisions, solving problems, and making changes in the organization Domain of Organizational Politics Organizational politics intentional acts of influence to enhance or protect the self-interests of individuals or groups Levels of Political Action in Organizations Commonly Used Political Tactics Impression Management Impression management any attempt to .

• Quản trị kinh doanh
• Organizational behavior
• Lecture Organizational behavior
• Managing people
• Organizational effectiveness
• Participative management
• Organizational politics