tailieunhanh - Lecture Organizational behavior: Key concepts, skills & best practices (5/e): Chapter 11 - Angelo Kinicki, Mel Fugate

Chapter 11 - Managing conflict and negotiating. After reading the material in this chapter, you should be able to: Define the term conflict, distinguish between functional and dysfunctional conflict, and identify three desired outcomes of conflict; define personality conflicts, and explain how they should be managed; discuss the role of in-group thinking in intergroup conflict, and explain what can be done to avoid cross-cultural conflict;. | Managing Conflict and Negotiating Chapter Eleven After reading the material in this chapter, you should be able to: Define the term conflict, distinguish between functional and dysfunctional conflict, and identify three desired outcomes of conflict. Define personality conflicts, and explain how they should be managed. Discuss the role of in-group thinking in intergroup conflict, and explain what can be done to avoid cross-cultural conflict. Define work-family conflict and describe what can be done to manage it. After reading the material in this chapter, you should be able to: Explain how managers can program functional conflict, and identify the five conflict handling styles. Identify and describe at least four alternative dispute resolution (ADR) techniques. Draw a distinction between distributive and integrative negotiation, and explain the concept of added-value negotiation. A Modern View of Conflict Conflict process in . | Managing Conflict and Negotiating Chapter Eleven After reading the material in this chapter, you should be able to: Define the term conflict, distinguish between functional and dysfunctional conflict, and identify three desired outcomes of conflict. Define personality conflicts, and explain how they should be managed. Discuss the role of in-group thinking in intergroup conflict, and explain what can be done to avoid cross-cultural conflict. Define work-family conflict and describe what can be done to manage it. After reading the material in this chapter, you should be able to: Explain how managers can program functional conflict, and identify the five conflict handling styles. Identify and describe at least four alternative dispute resolution (ADR) techniques. Draw a distinction between distributive and integrative negotiation, and explain the concept of added-value negotiation. A Modern View of Conflict Conflict process in which one party perceives its interests are being opposed or negatively affected by another party Functional versus Dysfunctional Conflict Functional conflict characterized by consultative interactions, a focus on the issues, mutual respect, and useful give and take. Also called constructive conflict Dysfunctional conflict threatens organization’s interests. Situations That Produce Functional or Dysfunctional Conflict Major Forms of Conflict Workplace incivility low-intensity deviant behavior intended to harm the target person in ways that violate norms of mutual respect. rudeness or a lack of regard for another person How to Deal With Personality Conflicts Work–Family Conflict Work–family conflict occurs when the demands of one’s work role conflicts with those of the family role Programming Functional Conflict Programmed Conflict encourages different opinions without protecting management’s personal feelings. Techniques for Stimulating Functional Conflict: .

• Quản trị kinh doanh
• Organizational behavior
• Lecture Organizational behavior
• Managing people
• Organizational effectiveness
• Managing conflict
• Functional conflict
• Individual behavior in organizations
• Organizational processes