tailieunhanh - Lecture Principles of management: Chapter 4 - Charles W.L. Hill, Steven McShane

Chapter 4 - Stakeholders, ethics, and corporate social responsibility. The purpose of this chapter is: Identify stakeholders in an organization, describe the most common types of ethical issues managers confront, explain how managers can incorporate ethical factors into their decision making, outline the main segments for and against corporate social responsibility, explain what managers can do to behave in a socially responsible manner. | Chapter 4 Stakeholders, Ethics, and Corporate Social Responsibility McGraw-Hill/Irwin Principles of Management © 2008 The McGraw-Hill Companies, Inc., All Rights Reserved. Learning Objectives Identify stakeholders in an organization. Describe the most common types of ethical issues managers confront. Explain how managers can incorporate ethical factors into their decision making. Outline the main segments for and against corporate social responsibility. Explain what managers can do to behave in a socially responsible manner. Stakeholders The Firm Employees Local communities General public Government Customers Distributors Creditors Suppliers Shareholders See Learning Objective 1: Identify stakeholders in an organization. See text page: 82 Evaluating Stakeholders Claims Identify Stakeholders Identify stakeholders interests and concerns Identify claims stakeholders place on the organization Weight stakeholders by their importance to the firm Identify actions to satisfy claims of various | Chapter 4 Stakeholders, Ethics, and Corporate Social Responsibility McGraw-Hill/Irwin Principles of Management © 2008 The McGraw-Hill Companies, Inc., All Rights Reserved. Learning Objectives Identify stakeholders in an organization. Describe the most common types of ethical issues managers confront. Explain how managers can incorporate ethical factors into their decision making. Outline the main segments for and against corporate social responsibility. Explain what managers can do to behave in a socially responsible manner. Stakeholders The Firm Employees Local communities General public Government Customers Distributors Creditors Suppliers Shareholders See Learning Objective 1: Identify stakeholders in an organization. See text page: 82 Evaluating Stakeholders Claims Identify Stakeholders Identify stakeholders interests and concerns Identify claims stakeholders place on the organization Weight stakeholders by their importance to the firm Identify actions to satisfy claims of various stakeholders Take actions, starting with those that address the claims of the most important stakeholders See Learning Objective 1: Identify stakeholders in an organization. See text page: 84 Question Identify and evaluate the stakeholder claims for your university. See Learning Objective 1: Identify stakeholders in an organization. See text page: 84 Question This should be an interesting exercise for the students. They should be able to see the bigger picture with regards to all the parties that have stakes in a university other than students, faculty, and the administrators. Business Ethics Accepted principles of right or wrong governing the conduct of businesspeople. Principles of right and wrong are codified into laws Tort law Contract law Intellectual property law Antitrust law Securities law Many actions, although legal, may not seem ethical See Learning Objective 2: Describe the most common types of ethical issues managers confront. See text page: 86 Are We Ethical? 27 % 24 % .