tailieunhanh - Lecture Principles of management: Chapter 4 - Charles W.L. Hill, Steven McShane

Chapter 4 - Stakeholders, ethics, and corporate social responsibility. The purpose of this chapter is: Identify stakeholders in an organization, describe the most common types of ethical issues managers confront, explain how managers can incorporate ethical factors into their decision making, outline the main segments for and against corporate social responsibility, explain what managers can do to behave in a socially responsible manner. | Chapter 4 Stakeholders, Ethics, and Corporate Social Responsibility McGraw-Hill/Irwin Principles of Management © 2008 The McGraw-Hill Companies, Inc., All Rights Reserved. Learning Objectives Identify stakeholders in an organization. Describe the most common types of ethical issues managers confront. Explain how managers can incorporate ethical factors into their decision making. Outline the main segments for and against corporate social responsibility. Explain what managers can do to behave in a socially responsible manner. Stakeholders The Firm Employees Local communities General public Government Customers Distributors Creditors Suppliers Shareholders See Learning Objective 1: Identify stakeholders in an organization. See text page: 82 Evaluating Stakeholders Claims Identify Stakeholders Identify stakeholders interests and concerns Identify claims stakeholders place on the organization Weight stakeholders by their importance to the firm Identify actions to satisfy claims of various | Chapter 4 Stakeholders, Ethics, and Corporate Social Responsibility McGraw-Hill/Irwin Principles of Management © 2008 The McGraw-Hill Companies, Inc., All Rights Reserved. Learning Objectives Identify stakeholders in an organization. Describe the most common types of ethical issues managers confront. Explain how managers can incorporate ethical factors into their decision making. Outline the main segments for and against corporate social responsibility. Explain what managers can do to behave in a socially responsible manner. Stakeholders The Firm Employees Local communities General public Government Customers Distributors Creditors Suppliers Shareholders See Learning Objective 1: Identify stakeholders in an organization. See text page: 82 Evaluating Stakeholders Claims Identify Stakeholders Identify stakeholders interests and concerns Identify claims stakeholders place on the organization Weight stakeholders by their importance to the firm Identify actions to satisfy claims of various stakeholders Take actions, starting with those that address the claims of the most important stakeholders See Learning Objective 1: Identify stakeholders in an organization. See text page: 84 Question Identify and evaluate the stakeholder claims for your university. See Learning Objective 1: Identify stakeholders in an organization. See text page: 84 Question This should be an interesting exercise for the students. They should be able to see the bigger picture with regards to all the parties that have stakes in a university other than students, faculty, and the administrators. Business Ethics Accepted principles of right or wrong governing the conduct of businesspeople. Principles of right and wrong are codified into laws Tort law Contract law Intellectual property law Antitrust law Securities law Many actions, although legal, may not seem ethical See Learning Objective 2: Describe the most common types of ethical issues managers confront. See text page: 86 Are We Ethical? 27 % 24 % .

• Quản trị kinh doanh
• Principles of management
• Lecture Principles of management
• Organization architecture
• Managing employee
• Corporate social responsibility
• Decision making
• Ebook Business principles
• Business principles and management
• Business principles
• Management responsibilities
• Financial management
• Marketing management
• Foodservice management principles
• Management principles
• Management practices
• Resource conservation
• Organizational design
• Human resource management
• Performance improvement
• Basics of management
• Principles of hotel management
• Fundamentals of hotel management
• Salient features of management
• The foodservice industry
• The systems approach
• Food safety
• Principles of management and organisational behaviour
• Organisational behaviour
• Functions of management
• Human factors
• Group decision making
• tips in management
• management methods
• the document management industry
• soft skills
• management skills
• Business ownership
• Information systems
• Communication systems
• Leaders versus managers
• Strategic decisions
• Internal environment
• Environment of managers
• Processes driving globalization
• Business enterprises
• Levels of planning
• Competitive advantage
• Business level strategy
• Managing operations
• Operations managers
• Integrating mechanisms managers
• Control systems
• Establishing goals
• Organizational culture
• Organizational subcultures
• Team effectiveness
• Team development
• Developing diverse workforce
• Human resource staffing process
• Employee engagement
• Managing employee motivation
• Managing employee attitudes
• Cognitive dissonance
• Managing through power
• Organizational power