tailieunhanh - Lecture Strategic management - Chapter 11: Effective strategic leadership: Creating a learning organization and an ethical culture

After studying this chapter, you should have a good understanding of: The three key interdependent activities in which all successful leaders must be continually engaged; two elements of effective leadership: overcoming barriers to change and the effective use of power; the crucial role of emotional intelligence (EI) in successful leadership as well as its potential drawbacks. | Chapter Eleven Effective Strategic Leadership: Creating a Learning Organization and an Ethical Culture After studying this chapter, you should have a good understanding of: The three key activities in which all successful leaders must be continually engaged The importance of recognizing the interdependence of the three key leadership activities The value of creating and maintaining a “learning organization” in today’s global marketplace The five central elements of a “learning organization” The leader’s role in establishing an ethical organization The benefits of developing an ethical organization The high costs–both financial and non-financial–associated with ethical crises Learning Objectives TRANSPARENCY-94 Determining a Direction Designing the Organization Nurturing a Culture Dedicated to Excellence and Ethical Behavior Exhibit Three Interdependent Activities of Leadership TRANSPARENCY-95 Management by Walking Around 10 MBWA tips from the pros 1. Wander frequently. 2. . | Chapter Eleven Effective Strategic Leadership: Creating a Learning Organization and an Ethical Culture After studying this chapter, you should have a good understanding of: The three key activities in which all successful leaders must be continually engaged The importance of recognizing the interdependence of the three key leadership activities The value of creating and maintaining a “learning organization” in today’s global marketplace The five central elements of a “learning organization” The leader’s role in establishing an ethical organization The benefits of developing an ethical organization The high costs–both financial and non-financial–associated with ethical crises Learning Objectives TRANSPARENCY-94 Determining a Direction Designing the Organization Nurturing a Culture Dedicated to Excellence and Ethical Behavior Exhibit Three Interdependent Activities of Leadership TRANSPARENCY-95 Management by Walking Around 10 MBWA tips from the pros 1. Wander frequently. 2. Wander aimlessly without an agenda. 3. Be inconsistent. Be spontaneous. Schedule time for this spontaneity if necessary. 4. Be a good listener. Don’t try to steer the conversation. Let the other person do most of the talking. 5. Be open and don’t argue. The goal is to provide an open environment of trust. 6. Talk about non-company matters to really get to know your employees. 7. Wander about even if you’re an introvert; it gets easier with time and practice. 8. Remember, this is not a waste of time. Personal involvement is essential to good management. 9. Ask open-ended questions. Are you happy here? Do you like your job? What would make it more meaningful and productive: How is your family? How was the vacation? 10. Talk with all your employees, not just the ones who are easy to talk with or who have similar interests. Source: Hoppe, . 1997. Is MBWA still alive? Measure (a Hewlett-Packard internal company publication), July-August: 27-28. Exhibit TRANSPARENCY-96 Johnson & Johnson’s

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