tailieunhanh - Lecture Fundamentals of human resource management (5/e) - Chapter 16: Creating and maintaining high-performance organizations
After reading this chapter, you should be able to: Define high-performance work systems, and identify the elements of such a system; summarize the outcomes of a highperformance work system; describe the conditions that create a highperformance work system; discuss the role of HRM technology in highperformance work systems; summarize ways to measure the effectiveness of human resource management. | FUNDAMENTALS OF HUMAN RESOURCE MANAGEMENT 5TH EDITION BY . NOE, . HOLLENBECK, B. GERHART, AND . WRIGHT CHAPTER 16 CREATING AND MAINTAINING HIGH-PERFORMANCE ORGANIZATIONS 5 Elements of a High-Performance Work System Organizational structure: way organization groups its people into useful divisions, departments, and reporting relationships. Task design: determines how details of the organization’s necessary activities will be grouped, whether into jobs or team responsibilities. People: well suited and well prepared for their jobs. Reward systems: encourages people to strive for objectives that support organization’s overall goals. Information systems: enables sharing information widely. Outcomes of a High-Performance Work System Outcomes of a high-performance work system include: higher productivity and efficiency that contribute to higher profits high product quality great customer satisfaction low employee turnover Outcomes of a High-Performance Work System Outcomes of each employee and work group contribute to the system’s overall high performance. Organization’s individuals and groups work efficiently, provide high-quality goods and services, etc., and contribute to meeting the organization’s goals. When the organization adds or changes goals, people are flexible and make changes to as needed to meet the new goals. 10 Conditions that Contribute to High Performance Teams perform work. Employees participate in selection. Employees receive formal performance feedback and are involved in performance improvement process. Ongoing training is emphasized and rewarded. Employees’ rewards and compensation relate to company’s financial performance. Equipment, work processes and technology encourage maximum flexibility and interaction among employees 10 Conditions that Contribute to High Performance Employees participate in planning changes in equipment, layout, and work methods. Work design allows employees to use variety of skills. Employees | FUNDAMENTALS OF HUMAN RESOURCE MANAGEMENT 5TH EDITION BY . NOE, . HOLLENBECK, B. GERHART, AND . WRIGHT CHAPTER 16 CREATING AND MAINTAINING HIGH-PERFORMANCE ORGANIZATIONS 5 Elements of a High-Performance Work System Organizational structure: way organization groups its people into useful divisions, departments, and reporting relationships. Task design: determines how details of the organization’s necessary activities will be grouped, whether into jobs or team responsibilities. People: well suited and well prepared for their jobs. Reward systems: encourages people to strive for objectives that support organization’s overall goals. Information systems: enables sharing information widely. Outcomes of a High-Performance Work System Outcomes of a high-performance work system include: higher productivity and efficiency that contribute to higher profits high product quality great customer satisfaction low employee turnover Outcomes of a High-Performance Work System .
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