tailieunhanh - Lecture Supervision in the Hospitality Industry, (7/E): Chapter 12 - Walker, Miller

Chapter 12 - communicating effectively. This chapter presents the following content: Good communications and their importance, obstacles to good communication, listening, directing people at work, business, meetings. | CHAPTER 12 Discipline and Employee Assistance Programs Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview Essentials of Discipline Approaches to Discipline Administering Discipline Termination Employee Assistance Programs Employee Safety Harassment The Leaders Key Role CHAPTER 12 Discipline and Employee Assistance Programs Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Essentials of Discipline Discipline: Condition or state of orderly conduct & compliance with rules, regulations and procedures. Action to ensure orderly conduct & compliance to the rules. Both sides are the responsibility of the manager. Discipline is essential to managerial success. CHAPTER 12 Discipline and Employee Assistance Programs Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Steps in the Discipline Process Establish & communicate ground rules for performance & conduct. Evaluate employee performance & conduct. Reinforce employees for appropriate performance | CHAPTER 12 Discipline and Employee Assistance Programs Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview Essentials of Discipline Approaches to Discipline Administering Discipline Termination Employee Assistance Programs Employee Safety Harassment The Leaders Key Role CHAPTER 12 Discipline and Employee Assistance Programs Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Essentials of Discipline Discipline: Condition or state of orderly conduct & compliance with rules, regulations and procedures. Action to ensure orderly conduct & compliance to the rules. Both sides are the responsibility of the manager. Discipline is essential to managerial success. CHAPTER 12 Discipline and Employee Assistance Programs Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Steps in the Discipline Process Establish & communicate ground rules for performance & conduct. Evaluate employee performance & conduct. Reinforce employees for appropriate performance & conduct, work with them to improve when necessary. CHAPTER 12 Discipline and Employee Assistance Programs Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Essentials to Successful Discipline A set of rules that everyone knows & understands. A clear statement of the consequences of failing to observe the rules. Prompt, consistent, impersonal enforcement of the rules. Appropriate recognition & reinforcement of employees’ positive actions. CHAPTER 12 Discipline and Employee Assistance Programs Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Figure A framework of policies, rules, restrictions, etc. CHAPTER 12 Discipline and Employee Assistance Programs Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Negative Approaches to Discipline Negative discipline: Maintaining discipline through fear & punishment, with progressively severe penalties for rule violations. Negative discipline has never been successful at turning chronic rule breakers

• Quản trị kinh doanh
• The hospitality industry
• Human resources
• Communicating effectively
• Good communication
• Communication process
• Hospitality law
• Hospitality managers
• Hospitality business structures
• Significant hospitality contracts
• Legally managing property
• Prevention philosophy
• Legal responsibilities
• Legally selecting employees
• Hospitality industry
• Management in the hospitality industry
• Food service
• Service industry
• Hospitality careers
• Hospitality management