tailieunhanh - Lecture Supervision in the Hospitality Industry, (7/E): Chapter 8 - Walker, Miller

Chapter 8 - Employee training and development. This chapter presents the following content: Importance of training, who will do the training, how employees learn best, developing a job training program, retraining, orientation, overcoming obstacles to learning. | CHAPTER 8 Motivation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview Employee Expectations & Needs Motivation Theories of Motivation Applying Theory to Reality: Limiting Factors Building a Positive Work Climate Focus: The Individual Motivational Methods Focus: The Job – Providing an Attractive Job Environment Focus: The Leader CHAPTER 8 Motivation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Employee Expectations and Needs When you become a leader, you will have certain expectations of your employees, and they will have expectations of you: Employees expect you to be qualified as a leader. Employees expect you to be technically competent. You have to prove your right to supervise. You must know how to perform every job. CHAPTER 8 Motivation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Way You Behave as a Leader Nearly everyone wants a leader who takes stands and makes decisions, who will stay in charge no matter how . | CHAPTER 8 Motivation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview Employee Expectations & Needs Motivation Theories of Motivation Applying Theory to Reality: Limiting Factors Building a Positive Work Climate Focus: The Individual Motivational Methods Focus: The Job – Providing an Attractive Job Environment Focus: The Leader CHAPTER 8 Motivation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Employee Expectations and Needs When you become a leader, you will have certain expectations of your employees, and they will have expectations of you: Employees expect you to be qualified as a leader. Employees expect you to be technically competent. You have to prove your right to supervise. You must know how to perform every job. CHAPTER 8 Motivation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Way You Behave as a Leader Nearly everyone wants a leader who takes stands and makes decisions, who will stay in charge no matter how difficult the situation is. Many people expect authority and direction from the boss. Sometimes you will have an employee who is totally opposed to authority. Employees want you to be friendly, but they expect you to maintain an objective, work-oriented relationship with each person. CHAPTER 8 Motivation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Communication Between Leader and Employees Your workers expect several things from you in the way of communication: First, they expect information. The second type of communication that people want from the boss is feedback on their performance. A third form of communication that employees expect from you is to have you listen when they tell you something. CHAPTER 8 Motivation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Motivation Motivation is what makes people tick: the needs, desires, fear, & aspirations within that makes them behave as they do. It is the energizer that makes people take action: the .

• Quản trị kinh doanh
• The hospitality industry
• Human resources
• Employee training
• Employee development
• Job training program
• Unit training program
• Hospitality law
• Hospitality managers
• Hospitality business structures
• Significant hospitality contracts
• Legally managing property
• Prevention philosophy
• Legal responsibilities
• Legally selecting employees
• Hospitality industry
• Management in the hospitality industry
• Food service
• Service industry
• Hospitality careers
• Hospitality management