tailieunhanh - Lecture Supervision in the Hospitality Industry, (7/E): Chapter 6 - Walker, Miller

Chapter 6 - Recruiting and selecting applicants. This chapter presents the following content: The labor market, determining labor needs, legal aspects of recruiting and selection, recruiting, selecting the right person. | CHAPTER 6 Sourcing: Recruitment, Selection, and Orientation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview The Labor Market Determining Labor Needs Recruiting Selecting the Right Person Negligent Hiring Orientation CHAPTER 6 Sourcing: Recruitment, Selection, and Orientation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Labor Market The supply of people looking for jobs & the jobs available in the given area. You are looking for people with certain characteristics & they are looking for jobs with certain characteristics. The . unemployment rate fluctuates around . The NRA estimates that the number of jobs in the industry will grow by 15% over the next decade. CHAPTER 6 Sourcing: Recruitment, Selection, and Orientation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Jobs to be Filled Many of the jobs in food & lodging operations: demand hard physical labor. are filled with safety hazards. are uninteresting & . | CHAPTER 6 Sourcing: Recruitment, Selection, and Orientation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview The Labor Market Determining Labor Needs Recruiting Selecting the Right Person Negligent Hiring Orientation CHAPTER 6 Sourcing: Recruitment, Selection, and Orientation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Labor Market The supply of people looking for jobs & the jobs available in the given area. You are looking for people with certain characteristics & they are looking for jobs with certain characteristics. The . unemployment rate fluctuates around . The NRA estimates that the number of jobs in the industry will grow by 15% over the next decade. CHAPTER 6 Sourcing: Recruitment, Selection, and Orientation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Jobs to be Filled Many of the jobs in food & lodging operations: demand hard physical labor. are filled with safety hazards. are uninteresting & monotonous. are entry level pay, but with the possibility of promotion. CHAPTER 6 Sourcing: Recruitment, Selection, and Orientation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Days & Hours of Work Days & hours are irregular, scheduling patterns vary aencourage split shifts, part time jobs, unusual hours, being on call You also have varying needs according to days of the week. These form a fairly predictable pattern, (. weekends, holidays, banquets, schools, & hospitals). Predictable enough for you to plan your hiring & scheduling. CHAPTER 6 Sourcing: Recruitment, Selection, and Orientation Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Sources of Workers The . work force changes continually. The majority of new workers are women, minorities, & immigrants. If the job you’re looking to fill is above the lowest level, the first place to look is inside your own operation. Upgrading someone whose attitudes and performance you already know is far less risky