tailieunhanh - Lecture Supervision in the Hospitality Industry, (7/E): Chapter 5 - Walker, Miller

Chapter 5 - Developing job expectations. This chapter presents the following content: Job analysis, job description, what a good performance standard can do, setting up a good performance standard, implementing a good performance standard. | CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview Equal Opportunity in the Workplace Equal Employment Opportunity Laws EEO Laws & the Hiring Process Equal Opportunity in the Workplace: What Leaders Need to Know Diversity Why Does Cultural Diversity Matter? Developing Cross-Cultural Interaction CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview How to Increase Personal Awareness How to Recognize & Practice Cross-Cultural Interaction Leading Cultural Diversity in the Workplace Establishing a Diversity & Inclusion Program Managing Diversity Issues Positively CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Equal Opportunity in the Workplace The Equal Employment Opportunity Commission (EEOC): Established in 1978. Responsible for leading & coordinating the efforts of federal departments & . | CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview Equal Opportunity in the Workplace Equal Employment Opportunity Laws EEO Laws & the Hiring Process Equal Opportunity in the Workplace: What Leaders Need to Know Diversity Why Does Cultural Diversity Matter? Developing Cross-Cultural Interaction CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview How to Increase Personal Awareness How to Recognize & Practice Cross-Cultural Interaction Leading Cultural Diversity in the Workplace Establishing a Diversity & Inclusion Program Managing Diversity Issues Positively CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Equal Opportunity in the Workplace The Equal Employment Opportunity Commission (EEOC): Established in 1978. Responsible for leading & coordinating the efforts of federal departments & agencies to enforce all laws relating to equal employment opportunity without regard to race, color, religion, sex, national origin, age, or handicap. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Equal Opportunity in the Workplace Culture: Our values, the way we speak, behave, think, dress, religious beliefs, the music we like, our interactions, & the food we eat. Failure to understand these diversities can result in tension, poor performance & morale, & higher rates of turnover. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Equal Opportunity & Diversity Office Provides: Education & training the public about equal opportunity & diversity. Advocacy for diversity. Support for companies’ initiatives toward equal opportunity & diversity. Consultation on best strategies for Equal Opportunity & Diversity recruitment. Conflict mediation & resolution. Monitoring .

• Quản trị kinh doanh
• The hospitality industry
• Human resources
• Developing job expectations
• Low productivity
• Job descriptions
• Performance standard system
• Hospitality law
• Hospitality managers
• Hospitality business structures
• Significant hospitality contracts
• Legally managing property
• Prevention philosophy
• Legal responsibilities
• Legally selecting employees
• Hospitality industry
• Management in the hospitality industry
• Food service
• Service industry
• Hospitality careers
• Hospitality management