tailieunhanh - Lecture Supervision in the Hospitality Industry, (7/E): Chapter 3 - Walker, Miller

Chapter 3 - Equal opportunity in the workplace. This chapter presents the following content: What is diversity? offices of equal opportunity and diversity, equal opportunity laws, developing cross-cultural interaction, increase personal awareness, managing cultural diversity in the workplace, establishing inclusion plans, managing diversity issues positively. | CHAPTER 3 Planning, Organizing, and Goal Setting Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview The Nature of Planning Types of Plans & Planning Planning for Change Planning Your Own Time Organizing for Success CHAPTER 3 Planning, Organizing, and Goal Setting Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Figure The management process CHAPTER 3 Planning, Organizing, and Goal Setting Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Nature of Planning Planning means looking ahead to chart the best courses of future action. Planning provides the framework for other functions and activities. Planning sets the goal and formulates the strategy to meet the company mission. CHAPTER 3 Planning, Organizing, and Goal Setting Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Levels of Planning Strategic planning is long-range planning by top-management to set organizational goals, strategies, tactics and policies to . | CHAPTER 3 Planning, Organizing, and Goal Setting Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview The Nature of Planning Types of Plans & Planning Planning for Change Planning Your Own Time Organizing for Success CHAPTER 3 Planning, Organizing, and Goal Setting Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Figure The management process CHAPTER 3 Planning, Organizing, and Goal Setting Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Nature of Planning Planning means looking ahead to chart the best courses of future action. Planning provides the framework for other functions and activities. Planning sets the goal and formulates the strategy to meet the company mission. CHAPTER 3 Planning, Organizing, and Goal Setting Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Levels of Planning Strategic planning is long-range planning by top-management to set organizational goals, strategies, tactics and policies to meet or exceed the goals. Middle managers implement the organization’s long-term goals on a smaller level and within shorter time frames. As plans move down through channels to first-line supervisors at the operating level, management translates them into specific supervisory duties and responsibilities. CHAPTER 3 Planning, Organizing, and Goal Setting Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Planning Process Steps in making a good plan resemble those in making a good decision: Define the goal, purpose or problem & set strategies of how to meet goals. Collect & evaluate data relevant to forecasting the future. Develop alternative courses of action. Decide on the best course of action. Carry out the plan. Control & evaluate results. CHAPTER 3 Planning, Organizing, and Goal Setting Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Forecasting Find out what happened in the past to estimate what will happen today. If no conditions change, you can .