tailieunhanh - Lecture Supervision in the Hospitality Industry, (7/E): Chapter 2 - Walker, Miller

Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition), chapter 2 - The supervisor as leader. This chapter presents the following content: You and your people, the nature of leadership, choosing a leadership style. | CHAPTER 2 The Supervisor as Leader Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview You and Your People Characteristics of Leaders The Nature of Leadership Choosing a Leadership Style Developing Your Own Style Ethics The Supervisor as a Mentor CHAPTER 2 The Supervisor as Leader Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved You and Your Employees Hotels and restaurants depend on large numbers of people to fill low wage jobs. One out of every eight Americans now working have worked in McDonald’s since it first opened 50 years ago. 8% of American employees work in foodservice The hospitality industry is composed of 70% part-time, short-term people. CHAPTER 2 The Supervisor as Leader Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Characteristic of Leaders A person’s drive shows that he or she is willing and able to exert exceptional effort to achieve a goal. Leaders have a desire to influence others. Leaders have self-confidence. | CHAPTER 2 The Supervisor as Leader Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview You and Your People Characteristics of Leaders The Nature of Leadership Choosing a Leadership Style Developing Your Own Style Ethics The Supervisor as a Mentor CHAPTER 2 The Supervisor as Leader Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved You and Your Employees Hotels and restaurants depend on large numbers of people to fill low wage jobs. One out of every eight Americans now working have worked in McDonald’s since it first opened 50 years ago. 8% of American employees work in foodservice The hospitality industry is composed of 70% part-time, short-term people. CHAPTER 2 The Supervisor as Leader Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Characteristic of Leaders A person’s drive shows that he or she is willing and able to exert exceptional effort to achieve a goal. Leaders have a desire to influence others. Leaders have self-confidence. A leader needs a high level of intelligence in order to influence others. CHAPTER 2 The Supervisor as Leader Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Figure Characteristics and traits of effective leaders. CHAPTER 2 The Supervisor as Leader Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Primary Sources of Power Legitimate power – derived from an individual’s position in an organization. Reward power – derived from an individual’s control over rewards. CHAPTER 2 The Supervisor as Leader Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Primary Sources of Power Coercive power – derived from an individual’s ability to threaten negative outcomes. Expert power – derived from an individual’s personal charisma and the respect and admiration the individual inspires. Many leaders have a combination of these sources of power to influence others. CHAPTER 2 The Supervisor as Leader Copyright © 2012 by John Wiley & Sons, Inc. All Rights .

• Quản trị kinh doanh
• The hospitality industry
• Human resources
• Leadership development
• Nature of leadership
• Leadership style
• Situational leadership
• Hospitality law
• Hospitality managers
• Hospitality business structures
• Significant hospitality contracts
• Legally managing property
• Prevention philosophy
• Legal responsibilities
• Legally selecting employees
• Hospitality industry
• Management in the hospitality industry
• Food service
• Service industry
• Hospitality careers
• Hospitality management