tailieunhanh - Lecture Hotel management and operations (5th Edition): Chapter 8.2 - Michael J. O'Fallon, Denney G. Rutherford

Never did Lagazo think he would be the Executive Housekeeper in arguably what are some of the finest hotels and resorts not only in the United States, but even the world. Over the years he has had trainees or 1st time Assistant Managers that would say that Housekeeping was never their primary choice, but by the time they were done, they had a different appreciation for the Department. | The Lodging Chief Financial Executive Raymond S. Schmidgall Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Introduction Various titles of chief financial executives: Controller Chief accounting officer Vice president of accounting Chief financial officer Most common is controller. The controller has evolved into a member of the management team. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. Membership of the Hospitality Financial and Technology Professionals (HFTP). The HFTP was founded in 1953 for the purpose of advancing the accounting profession. Currently has over 4300 members in 50 countries. In 1981, it established the Certified Hospitality Accountant Executive (CHAE) In 1994, it established the Certified Hospitality Technology Professional (CHTP) Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Profile of the Lodging Financial Executive The demographic information of lodging executives will include age, gender, education, certification, experience, and compensation. Age: The average age is approximately between 35-40 years old. The trend suggests a slight reduction in age. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Profile of the Lodging Financial Executive Cont. Gender: Mostly male. The trend is of an increasing percentage of females. Education: The most common degree is the four-year college degree. Graduate degrees can be expected to grow. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Profile of the Lodging Financial Executive Cont. Certification: Lodging financial executive will continue to earn various certification in the future as proof of their excellence. Experience: The average years of experience is around 10 to 15. Compensation: At the beginning of the 21st century, it appears lodging financial executives’ median salaries are most likely to be greater than $50,000. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Skills and . | The Lodging Chief Financial Executive Raymond S. Schmidgall Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Introduction Various titles of chief financial executives: Controller Chief accounting officer Vice president of accounting Chief financial officer Most common is controller. The controller has evolved into a member of the management team. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. Membership of the Hospitality Financial and Technology Professionals (HFTP). The HFTP was founded in 1953 for the purpose of advancing the accounting profession. Currently has over 4300 members in 50 countries. In 1981, it established the Certified Hospitality Accountant Executive (CHAE) In 1994, it established the Certified Hospitality Technology Professional (CHTP) Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Profile of the Lodging Financial Executive The demographic information of lodging executives will include age, .

• Du lịch
• Hotel management
• Hotel operations
• Hotel management and operations
• Hotel management system
• Hospitality industry
• Hotel performance
• Hotel organization structure
• Hotel general manager’s job
• Hotel lobby
• Hotel engineering function
• Contemporary hotel catering
• Hotel pricing
• Hotel Sales Organization
• Final year hotel management students
• Hotel Management Graduates
• Human capital requirement
• Multinational hotel companies
• Hotel management institutes
• Yield management
• Revenue management
• Beverage management
• Resort spas
• On line pricing
• Lodging industry
• Resort spas
• Organizational design
• Grooming future hospitality leaders
• General managers