tailieunhanh - Lecture Hotel management and operations (5th Edition): Chapter 5.9 - Michael J. O'Fallon, Denney G. Rutherford

Understanding and managing the risks and challenges of hotel security in the 21st Century. The cost of the hotel room is not always the best predictor of how safe the room will be. There are a few security rules of thumb that should apply to any hotel room you rent. | Understanding and Managing the Risks and Challenges of Hotel Security in the 21st Century Chris E. McGoey Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction The cost of the hotel room is not always the best predictor of how safe the room will be. There are a few security rules of thumb that should apply to any hotel room you rent. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Higher Floors Are Safer Upper floors are generally safer from crime, but worse for fire rescue. Emergency rescue is best below the fifth floor. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Door Security Hardware Hotel or motel rooms should be equipped with a solid-core wood or metal door for best protection. Doors should be self-closing and self-locking. Room doors should have a deadbolt lock with at least a one-inch throw bolt. The knob-lock should be hotel-style where you can push a button on the inside knob or turn a lever to block out all keys. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Access Control Do not open your door to someone who knocks unannounced. Some criminals will pretend to be a bellman, room service, maintenance, or even hotel security to gain admittance to your room. Do not rely on door chains or swing bars to secure the doors while you partially open the door to speak to someone. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Other Entry Points, Parking Lots, and Surrounding Areas Make sure all windows and sliding doors are secured, if they are accessible from the ground. If you are a woman traveling alone or with small children, take advantage of car valet service, if available to avoid the parking lot. After checking-in, ask the bellman or desk clerk to escort you to your room. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Occupancy Cues Put the Do-Not-Disturb sign on the doorknob even when you are away, this deters room burglars (it may affect . | Understanding and Managing the Risks and Challenges of Hotel Security in the 21st Century Chris E. McGoey Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction The cost of the hotel room is not always the best predictor of how safe the room will be. There are a few security rules of thumb that should apply to any hotel room you rent. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Higher Floors Are Safer Upper floors are generally safer from crime, but worse for fire rescue. Emergency rescue is best below the fifth floor. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Door Security Hardware Hotel or motel rooms should be equipped with a solid-core wood or metal door for best protection. Doors should be self-closing and self-locking. Room doors should have a deadbolt lock with at least a one-inch throw bolt. The knob-lock should be hotel-style where you can push a button on the inside knob or turn a lever to block out all keys. .