tailieunhanh - Lecture Hotel management and operations (5th Edition): Chapter 5.4 - Michael J. O'Fallon, Denney G. Rutherford
The hotel engineering function: Organization, people, and issues in the modern era. Historically the functions and duties of the Chief Engineer, his staff and the Engineering Department have been relegated to the subconscious of hotel management and certainly to the hotel guests. The only time the functions of the Engineering Department became noticeable was on those unhappy occasions when something went wrong with one of the building systems and guests and/or management were inconvenienced. | The Hotel Engineering Function: Organization, People, and Issues in the Modern Era Denney G. Rutherford Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved History of Department Historically the functions and duties of the Chief Engineer, his staff and the Engineering Department have been relegated to the subconscious of hotel management and certainly to the hotel guests. The only time the functions of the Engineering Department became noticeable was on those unhappy occasions when something went wrong with one of the building systems and guests and/or management were inconvenienced. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Evolutionary Stimuli The engineering department is changing in many of the same ways that other departments have: Competition – As more and more hotel organizations seek the business of ever more carefully segmented markets, many of the mechanisms of competition manifest themselves first in features of the physical plant. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Evolutionary Stimuli Cont. Sophistication – Many of these building systems in today's hotels are interconnected and managed in conjunction with other departmental systems and monitored by computerized facilities. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Evolutionary Stimuli Cont. Return on Investment – Many modern hotel plants are the result of plans and investments by a wide range of participants, including (but not necessarily always) the management firm that operates the hotel. The combination of increased competition and sophisticated systems make for more than a traditional "repair and maintenance" approach to providing the engineering support in all areas of the hotel. The engineering staff has to be considered a major role. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Evolutionary Stimuli Cont. Energy – The cost, use, management and conservation of energy have added a new and . | The Hotel Engineering Function: Organization, People, and Issues in the Modern Era Denney G. Rutherford Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved History of Department Historically the functions and duties of the Chief Engineer, his staff and the Engineering Department have been relegated to the subconscious of hotel management and certainly to the hotel guests. The only time the functions of the Engineering Department became noticeable was on those unhappy occasions when something went wrong with one of the building systems and guests and/or management were inconvenienced. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Evolutionary Stimuli The engineering department is changing in many of the same ways that other departments have: Competition – As more and more hotel organizations seek the business of ever more carefully segmented markets, many of the mechanisms of competition manifest themselves first in features of the physical plant. .
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