tailieunhanh - Lecture Resorts: Management and operation (3rd Edition): Chapter 12 - Robert Christie Mill

Chapter 12 - Spas, pools, and indoor waterparks. After completing this chapter, students will be able to: Generate an invoice and describe its use, sequence typical invoice receiving procedures, provide examples of other receiving methods, summarize good receiving practices, recall methods that reduce receiving costs. | SPAS, POOLS, AND INDOOR WATERPARKS Copyright © 2012 John Wiley & Sons, Inc. Photograph Courtesy of SuperStock Learning Objectives Identify the economic benefits of developing a spa within the resort operation. Determine the equipment needs of the luxury market in terms of layout and design. Identify the various treatment types and benefits of spa facilities. Discuss how the room set-up guidelines impact guest safety. Identify guidelines for the effective development and operation of swimming pools and/or waterparks at a property. Copyright © 2012 John Wiley & Sons, Inc. Economic Benefits of Developing a Spa in a Resort Operation Spas enhance the following aspects of a resort: room rate perceived value for money occupancy length of stay marketing advantage revenue per occupied room number of people per occupied room Copyright © 2012 John Wiley & Sons, Inc. Benefits stress reduction and relaxation regain connection between mind, body and spirit common theme is the desire or even need to | SPAS, POOLS, AND INDOOR WATERPARKS Copyright © 2012 John Wiley & Sons, Inc. Photograph Courtesy of SuperStock Learning Objectives Identify the economic benefits of developing a spa within the resort operation. Determine the equipment needs of the luxury market in terms of layout and design. Identify the various treatment types and benefits of spa facilities. Discuss how the room set-up guidelines impact guest safety. Identify guidelines for the effective development and operation of swimming pools and/or waterparks at a property. Copyright © 2012 John Wiley & Sons, Inc. Economic Benefits of Developing a Spa in a Resort Operation Spas enhance the following aspects of a resort: room rate perceived value for money occupancy length of stay marketing advantage revenue per occupied room number of people per occupied room Copyright © 2012 John Wiley & Sons, Inc. Benefits stress reduction and relaxation regain connection between mind, body and spirit common theme is the desire or even need to escape the hectic demands and ‘have to’s’ of work, family or school. Copyright © 2012 John Wiley & Sons, Inc. Negatives having to appear naked for treatments, or to use a mixed sauna without bathing suits or being bathed by strangers receiving hard-sell tactics to spend more on spa or beauty products treatments derived from chocolate or other dessert ingredients any evidence of lack of cleanliness or poor hygiene being ushered out speedily once their treatment is over pretentious spas which seem to prefer clients with perfect bodies having to make small talk with over-familiar staff on arrival, finding the hotel spa fully booked with locals Copyright © 2012 John Wiley & Sons, Inc. Spas and mini-hotels have check-in and check-out processes have a service orientation that is labor intensive with resultant high labor costs are in the business of renting rooms for a specified time need extensive laundry and housekeeping services have high fixed costs Copyright © 2012 John Wiley & Sons, .