tailieunhanh - Lecture Hotel management and operations (5th Edition): Chapter 2.2 - Michael J. O'Fallon, Denney G. Rutherford

One way to represent the environment in our hotel is a chart I use at our new-hire orientation class. I call this a reverse organizational chart; it is also referred to as an organizational pyramid—and, as you can see, the GM is on the bottom of the hierarchy. | Organizational Design Eddystone C. Nebel, III Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved The Elements of Organizational Structure Aldag and Stearns (1987) list five ways by which managers give structure to organizations: Work specialization Departmentalization Patterns of authority Spans of control Methods of coordination Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Specialization Little or no specialization: An individual is responsible for all the tasks required to complete a job. Chef in a small country restaurant who single-handedly prepares an entire meal for twenty guests. Problem – As the demand for problems or services increases, it becomes more and more difficult for individuals or small groups to increase their output without changing the way they are organized. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Specialization Cont. Dividing complete jobs into smaller subunits tends to increase the need for coordinating the activities of numerous workers. Overspecialization can result in jobs so narrow that workers: Lose interest Motivation drops Error rates increase Quality suffers Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Departmentalization As organizations grow in size, managers are faced with the need to group certain jobs together in order to ensure efficient coordination and control of activities. Two different kinds of work performed in preparing and serving food: the process and the function. Forming departments along functional lines is the most common method of organizing a business. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Authority The basic issue is how much authority should functional staff executives have over line executives? Line executives could be given total authority. Staff executives, in their specialty areas, could be granted authority over line executives. Whatever the situation, a top executive must arbitrate line-staff disputes when | Organizational Design Eddystone C. Nebel, III Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved The Elements of Organizational Structure Aldag and Stearns (1987) list five ways by which managers give structure to organizations: Work specialization Departmentalization Patterns of authority Spans of control Methods of coordination Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Specialization Little or no specialization: An individual is responsible for all the tasks required to complete a job. Chef in a small country restaurant who single-handedly prepares an entire meal for twenty guests. Problem – As the demand for problems or services increases, it becomes more and more difficult for individuals or small groups to increase their output without changing the way they are organized. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Specialization Cont. Dividing complete jobs into smaller subunits tends to increase the need for coordinating .

• Du lịch
• Hotel management
• Hotel operations
• Hotel management and operations
• Hotel management system
• Hospitality industry
• Hotel organization structure
• Hotel performance
• Hotel general manager’s job
• Hotel lobby
• Hotel engineering function
• Contemporary hotel catering
• Hotel pricing
• Hotel Sales Organization
• Final year hotel management students
• Hotel Management Graduates
• Human capital requirement
• Multinational hotel companies
• Hotel management institutes
• Yield management
• Revenue management
• Beverage management
• Resort spas
• On line pricing
• Lodging industry
• Resort spas
• Organizational design
• Grooming future hospitality leaders
• General managers