tailieunhanh - Lecture Hotel management and operations (5th Edition): Chapter 1.3 - Michael J. O'Fallon, Denney G. Rutherford

The art and science of opening a hotel. If you ever have the chance to be involved with opening a hotel, jump at the opportunity. Opening a hotel is one of the most rewarding jobs in the hospitality industry despite its frustrating and exhausting aspects. | The Art and Science of Opening a Hotel Tom Dupar Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Introduction Opening a hotel is one of the most frustrating and exhausting aspects in the hospitality industry, even though it is also the most rewarding. Dupar has been an Operations Project Manager (OPM) since 1989 and have opened over forty three-, four- and five-star hotels around the world. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. The OPM is the third person hired, after the General Manager and the Director of Marketing. The OPM is the third person hired, after the General Manager and the Director of Marketing. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. The OPM oversees the following aspects of a project: Review blueprints and specifications for the entire building Assist with the creation of a model room Develop the pre-opening staff plan Develop and manage the pre-opening budget Develop the operational supplies and equipment budget (OS&E) Oversee the purchasing, warehousing, delivery and installation of the OS&E Develop the interior graphics package Coordinate the installation of third party vendors Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Blueprints The OPM’s responsibilities start with the architectural blueprints. The focus is to ensure that there is a good flow for guests, staff, and goods. The bell person bag storage room should be located between the porte cochere (entry) and the elevators. If valet parking is being offered, ensure that there is a convenient cashier’s station near the porte cochere. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Blueprints Cont. If ice machines are offered for guest self service, the machines must produce daily, an ample supply (10 pounds per room per 24 hour period) for the number of guest rooms on that floor or floors. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved . | The Art and Science of Opening a Hotel Tom Dupar Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Introduction Opening a hotel is one of the most frustrating and exhausting aspects in the hospitality industry, even though it is also the most rewarding. Dupar has been an Operations Project Manager (OPM) since 1989 and have opened over forty three-, four- and five-star hotels around the world. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. The OPM is the third person hired, after the General Manager and the Director of Marketing. The OPM is the third person hired, after the General Manager and the Director of Marketing. Copyright © 2011 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. The OPM oversees the following aspects of a project: Review blueprints and specifications for the entire building Assist with the creation of a model room Develop the pre-opening staff plan Develop and manage the pre-opening budget Develop

• Du lịch
• Hotel management
• Hotel operations
• Hotel management and operations
• Hotel management system
• Hospitality industry
• Hotel performance
• Hotel organization structure
• Hotel general manager’s job
• Hotel lobby
• Hotel engineering function
• Contemporary hotel catering
• Hotel pricing
• Hotel Sales Organization
• Final year hotel management students
• Hotel Management Graduates
• Human capital requirement
• Multinational hotel companies
• Hotel management institutes
• Yield management
• Revenue management
• Beverage management
• Resort spas
• On line pricing
• Lodging industry
• Resort spas
• Organizational design
• Grooming future hospitality leaders
• General managers