tailieunhanh - Lecture Introduction to management in the hospitality industry (10/E): Chapter 18 - Barrows, Powers, Reynolds

Chapter 18 - Staffing: human-resources management in hospitality management. This chapter’s objectives are to: Explain the roles of the two most important federal agencies responsible for ensuring employees are safe and secure at work, explain the advantages enjoyed by employers who provide healthy worksites for their employees, describe the differences and similarities between employee assistance programs and employee wellness programs,. | Staffing: Human-Resources Management in Hospitality Management Chapter 18 Copyright © 2010 by John Wiley & Sons, Inc. All Rights Reserved ISSUES IN HRM Personal service Payroll costs Turnover FITTING PEOPLE TO JOBS Job descriptions Job specifications JOB DESCRIPTIONS Physical requirements Mental or intellectual abilities Emotional or attitudinal characteristics Employees with disabilities RECRUITING Internal sources Employee recommendations Former employees Current employees External sources Employment agencies Advertising Online recruiting SELECTION AND EMPLOYMENT Selection Interview Orientation The operation Fellow workers The job TRAINING Management training On-the-job training Tell me Show me Let me do it Follow up RETAINING EMPLOYEES Public praise Private reprimand Opportunities for advancement Bonuses Incentive programs Competitive pay Good benefits Child care STAFF PLANNING Job and Work Needs Scheduling Part-Time Employees Computerized . | Staffing: Human-Resources Management in Hospitality Management Chapter 18 Copyright © 2010 by John Wiley & Sons, Inc. All Rights Reserved ISSUES IN HRM Personal service Payroll costs Turnover FITTING PEOPLE TO JOBS Job descriptions Job specifications JOB DESCRIPTIONS Physical requirements Mental or intellectual abilities Emotional or attitudinal characteristics Employees with disabilities RECRUITING Internal sources Employee recommendations Former employees Current employees External sources Employment agencies Advertising Online recruiting SELECTION AND EMPLOYMENT Selection Interview Orientation The operation Fellow workers The job TRAINING Management training On-the-job training Tell me Show me Let me do it Follow up RETAINING EMPLOYEES Public praise Private reprimand Opportunities for advancement Bonuses Incentive programs Competitive pay Good benefits Child care STAFF PLANNING Job and Work Needs Scheduling Part-Time Employees Computerized Scheduling | Staffing: Human-Resources Management in Hospitality Management Chapter 18 Copyright © 2010 by John Wiley & Sons, Inc. All Rights Reserved ISSUES IN HRM Personal service Payroll costs Turnover FITTING PEOPLE TO JOBS Job descriptions Job specifications JOB DESCRIPTIONS Physical requirements Mental or intellectual abilities Emotional or attitudinal characteristics Employees with disabilities RECRUITING Internal sources Employee recommendations Former employees Current employees External sources Employment agencies Advertising Online recruiting SELECTION AND EMPLOYMENT Selection Interview Orientation The operation Fellow workers The job TRAINING Management training On-the-job training Tell me Show me Let me do it Follow up RETAINING EMPLOYEES Public praise Private reprimand Opportunities for advancement Bonuses Incentive programs Competitive pay Good benefits Child care STAFF PLANNING Job and Work Needs Scheduling Part-Time Employees Computerized .