tailieunhanh - Medical assisting: Administrative and clinical procedures (5e) - Chapter 16: Schedule management

Learning objectives of this chapter include: Describe how the appointment book is key to the continuity of patient care, identify how to properly apply a matrix to an appointment book, compare different types of appointment scheduling systems, identify ways to organize and schedule patient appointments,. | 16 Schedule Management Learning Outcomes (cont.) Describe how the appointment book is key to the continuity of patient care. Identify how to properly apply a matrix to an appointment book. Compare different types of appointment scheduling systems. Identify ways to organize and schedule patient appointments. Learning Outcomes (cont.) Model how to handle special scheduling situations. Explain how to schedule appointments that are outside the medical office. Implement ways to keep an accurate and efficient physician schedule. Introduction Scheduling systems Types How each is used Scheduling situations Appointment book Legal aspects Documentation The Appointment Book A well-managed appointment book Creates an efficient patient flow Shows respect for everyone’s time Unexpected events that occur Early and late arrivals Emergencies Patient’s who require extra time Learning Outcome: Describe how the appointment book is key to the continuity of patient care. The office is dependent upon physician preferences and habits, the facilities available, and patient need. Few patients are willing to wait more than 20 minutes. To avoid waiting, patients may Arrive after their scheduled appointment time. Come in earlier in hopes of being seen before their scheduled appointment time. May avoid the schedule entirely and walk in expecting to be seen. Unexpected events can disrupt the schedule. Good planning and scheduling can help a medical practice run smoothly in spite of unexpected obstacles. Computerized Scheduling Lock-out feature Access Identification of problem patients “Search” feature Reports feature Color-coding feature Screen captures of SpringCharts™ Electronic Health Records software are reprinted with permission from Spring Medical Systems, Inc. All rights reserved. Learning Outcome: Describe how the appointment book is key to the continuity of patient care. Computerized scheduling is becoming more common. | 16 Schedule Management Learning Outcomes (cont.) Describe how the appointment book is key to the continuity of patient care. Identify how to properly apply a matrix to an appointment book. Compare different types of appointment scheduling systems. Identify ways to organize and schedule patient appointments. Learning Outcomes (cont.) Model how to handle special scheduling situations. Explain how to schedule appointments that are outside the medical office. Implement ways to keep an accurate and efficient physician schedule. Introduction Scheduling systems Types How each is used Scheduling situations Appointment book Legal aspects Documentation The Appointment Book A well-managed appointment book Creates an efficient patient flow Shows respect for everyone’s time Unexpected events that occur Early and late arrivals Emergencies Patient’s who require extra time Learning Outcome: Describe how the appointment book is key to the

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• Medical assisting
• Administrative practices
• Clinical practices
• Medical assisting practice
• Schedule management
• Computerized scheduling
• Clinical procedures
• Administrative medical assisting
• Clinical medical assisting
• Medical assisting profession
• Medical assistant credentials
• Responsibilities of the medical assistant
• Medical assisting organizations
• Medical assisting externships
• Externship scenarios
• Assisting in geriatrics
• Geriatric patients
• Medical office
• Accounting for the medical office
• Assisting in pediatrics
• Pediatric patient care
• Medical coding
• Diagnosis codes
• Minor surgery
• Medical asepsis
• Medical specialties
• Nursing careers
• Medical law
• Physician rights
• Externship process
• Expectations of externship candidates
• Insurance terminology
• Managed care plans
• Standard payment procedures
• Accepting payment
• Body organization
• Anatomical terminology
• Integumentary system
• Structure of skin
• Skeletal system
• Bone structure
• Skeletal muscles
• Muscular system
• Cardiovascular system
• Structures of the heart
• respiratory system
• Paranasal sinuses
• Nervous system
• Neuron structure
• Urinary system
• Renal sinus
• Reproductive system
• Male reproductive system
• Female reproductive system