tailieunhanh - Lecture Human resources management in the hospitality industry: Chapter 6 - Hayes, Ninemeier

Chapter 6 - Planning training programs. The learning objectives for this chapter include: Describe the benefits of performance-based training and discuss common obstacles to and myths about training, apply basic principles to perform a position analysis, apply basic principles when training programs are planned and implemented,. | Planning Training Programs Chapter 6 Introduction to Training Training – The process of developing a staff member’s knowledge, skills and attitudes necessary to perform tasks required for a position. Cost-effective – A term that indicates that something such as training is worth more than it costs to provide it. Performance-based (training) – A systematic way of organizing training in efforts to help trainees learn the tasks considered essential for effective on-job performance. Introduction to Training Competent – A description that means the staff member has been appropriately trained and is able to contribute to the achievement of desired results. Task – A specific and observable work activity that is one component of a position and that has a definite beginning and end. Competency – Standards of knowledge, skills and abilities required for successful job performance. Introduction to Training Feedback – Response provided to a question or larger-scale inquiry such as a customer survey. Attitude – Positive or negative feelings, beliefs and values about something that influence a person to act in certain ways. Morale – The total of one’s feelings about his/her employer, work environment, peers and other aspects of the employment. Introduction to Training Improved performance Reduced operating costs More satisfied guests Reduced work stress Increased job advancement opportunities Improved staff relationships More professional staff Benefits of Training: Introduction to Training Fewer operating problems Lower turnover rates Turnover rate – The number of employees who leave an organization each year expressed as a percentage of the average number of workers employed by the organization. Increased morale Benefits of Training: Introduction to Training Higher levels of work quality Easier to recruit new staff “Employer of Choice” – An organization with a reputation of offering a desirable place to work and with recruiting efforts made easier because . | Planning Training Programs Chapter 6 Introduction to Training Training – The process of developing a staff member’s knowledge, skills and attitudes necessary to perform tasks required for a position. Cost-effective – A term that indicates that something such as training is worth more than it costs to provide it. Performance-based (training) – A systematic way of organizing training in efforts to help trainees learn the tasks considered essential for effective on-job performance. Introduction to Training Competent – A description that means the staff member has been appropriately trained and is able to contribute to the achievement of desired results. Task – A specific and observable work activity that is one component of a position and that has a definite beginning and end. Competency – Standards of knowledge, skills and abilities required for successful job performance. Introduction to Training Feedback – Response provided to a question or larger-scale inquiry such as a .