tailieunhanh - Lecture Human resources management in the hospitality industry: Chapter 1 - Hayes, Ninemeier

Chapter 1 - Introduction to human resources in the hospitality industry. The learning objectives for this chapter include: Describe the travel and tourism industry and the hospitality segments within it, discuss how the human resources function relates to the management of hospitality organizations, identify specific HR responsibilities which are important in most hospitality organizations,. | Introduction to Human Resources in the Hospitality Industry Chapter 1 Overview of Hospitality Industry Hospitality industry – The range of for-profit and not-for profit organizations that provide lodging and/or accommodations including foodservices for people when they are away from their homes. Overview of Hospitality Industry Travel and tourism industry includes: Transportation services Hospitality industry Lodging Foodservices Others Destination businesses Overview of Hospitality Industry Labor-intensive – The situation in which people rather than technology and equipment are used to provide products and services for an organization’s consumers. Revenue – The amount of money generated from the sale of products and services to consumers of the hospitality operation. Overview of Hospitality Industry Human Resources (HR) – The persons employed by a hospitality or tourism organization. Human Resources Management (HRM) – Processes used by a hospitality or tourism organization to enhance its performance by effectively using all of its staff members. Overview of Hospitality Industry Intrapreneur – An employee of an organization whose compensation, in whole or in part, is based upon the financial performance of the part of the business for which the person is responsible. Managing Human Resources in the Organization Management process – The process of planning, organizing, staffing, supervising, controlling, and appraising organizational resources to attain goals. Managing Human Resources in the Organization Resources – What an organization has available to achieve goals. Examples: people (human resources), money, time, machinery, processes and procedures, energy (utilities) and products such as food, beverages, and supplies. Managing Human Resources in the Organization Basic management functions include human resources responsibilities: Planning Organizing Staffing Supervising Controlling Appraising Managing Human Resources in the . | Introduction to Human Resources in the Hospitality Industry Chapter 1 Overview of Hospitality Industry Hospitality industry – The range of for-profit and not-for profit organizations that provide lodging and/or accommodations including foodservices for people when they are away from their homes. Overview of Hospitality Industry Travel and tourism industry includes: Transportation services Hospitality industry Lodging Foodservices Others Destination businesses Overview of Hospitality Industry Labor-intensive – The situation in which people rather than technology and equipment are used to provide products and services for an organization’s consumers. Revenue – The amount of money generated from the sale of products and services to consumers of the hospitality operation. Overview of Hospitality Industry Human Resources (HR) – The persons employed by a hospitality or tourism organization. Human Resources Management (HRM) – Processes used by a hospitality or tourism .