tailieunhanh - Medical assisting: Administrative and clinical procedures (5e) - Chapter 4: Interpersonal communication

After reading the material in this chapter, you should be able to: Identify elements and types of communication, relate communication to human behavior and needs, categorize positive and negative communication, carry out therapeutic communication skills,. | 4 Interpersonal Communication Learning Outcomes Identify elements and types of communication. Relate communication to human behavior and needs. Categorize positive and negative communication. 4- Learning Outcomes (cont.) Carry out therapeutic communication skills. Use effective communication strategies with patients in special circumstances. Carry out positive communication with coworkers and management. 4- Introduction Medical assistants must Recognize human behaviors Communicate effectively Professionally Diplomatically Recognize obstacles that affect communication 4- It is important for you to be able to recognize human behaviors and communicate effectively and therapeutically to be successful as a nursing assistant. Communication must be conducted with professionalism and diplomacy regardless of a patient’s culture, socioeconomic background, education level, age, and lifestyle. You set the tone for the communication circle and, therefore, must be aware of obstacles affecting communication. Developing strong communication skills are as important as mastering administrative and clinical skills. Elements of Communication Communication circle Message Source Receiver 4- Learning Outcome: Identify elements and types of communication. When interacting with patients and families, the medical assistant will be responsible for giving information, making sure the patient understands the information, and receiving information from the patient. This giving and receiving information is the communication circle. Message – verbal, written, non verbal Source – sends the message Receiver – receives the message Giving and receiving information continues within the communication circle until the exchange is finished. Elements of Communication (cont.) Feedback Verbal or nonverbal Verification of understanding Noise Sounds Physical or emotional discomforts 4- Learning Outcome: Identify elements and . | 4 Interpersonal Communication Learning Outcomes Identify elements and types of communication. Relate communication to human behavior and needs. Categorize positive and negative communication. 4- Learning Outcomes (cont.) Carry out therapeutic communication skills. Use effective communication strategies with patients in special circumstances. Carry out positive communication with coworkers and management. 4- Introduction Medical assistants must Recognize human behaviors Communicate effectively Professionally Diplomatically Recognize obstacles that affect communication 4- It is important for you to be able to recognize human behaviors and communicate effectively and therapeutically to be successful as a nursing assistant. Communication must be conducted with professionalism and diplomacy regardless of a patient’s culture, socioeconomic background, education level, age, and lifestyle. You set the tone for the communication .

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• Medical assisting
• Administrative practices
• Clinical practices
• Medical assisting practice
• Interpersonal communication
• Communication circle
• Clinical procedures
• Administrative medical assisting
• Clinical medical assisting
• Medical assisting profession
• Medical assistant credentials
• Responsibilities of the medical assistant
• Medical assisting organizations
• Medical assisting externships
• Externship scenarios
• Assisting in geriatrics
• Geriatric patients
• Medical office
• Accounting for the medical office
• Assisting in pediatrics
• Pediatric patient care
• Medical coding
• Diagnosis codes
• Minor surgery
• Medical asepsis
• Medical specialties
• Nursing careers
• Medical law
• Physician rights
• Externship process
• Expectations of externship candidates
• Insurance terminology
• Managed care plans
• Standard payment procedures
• Accepting payment
• Body organization
• Anatomical terminology
• Integumentary system
• Structure of skin
• Skeletal system
• Bone structure
• Skeletal muscles
• Muscular system
• Cardiovascular system
• Structures of the heart
• respiratory system
• Paranasal sinuses
• Nervous system
• Neuron structure
• Urinary system
• Renal sinus
• Reproductive system
• Male reproductive system
• Female reproductive system