tailieunhanh - Lecture Information technology project management (Sixth Edition): Chapter 8 - Kathy Schwalbe

Chapter 8 - Project quality management. After reading this chapter, you will be able to: Understand the importance of project quality management for information technology products and services, define project quality management and understand how quality relates to various aspects of information technology projects, describe quality planning and its relationship to project scope management,. | Information Technology Project Management, Sixth Edition Note: See the text itself for full citations. Understand the importance of project quality management for information technology products and services Define project quality management and understand how quality relates to various aspects of information technology projects Describe quality planning and its relationship to project scope management Discuss the importance of quality assurance Explain the main outputs of the quality control process Information Technology Project Management, Sixth Edition Understand the tools and techniques for quality control, such as the Seven Basic Tools of Quality, statistical sampling, Six Sigma, and testing Summarize the contributions of noteworthy quality experts to modern quality management Describe how leadership, the cost of quality, organizational influences, expectations, cultural differences, and maturity models relate to improving quality in information technology projects Discuss how software can assist in project quality management Information Technology Project Management, Sixth Edition Many people joke about the poor quality of IT products (see cars and computers joke on pages 292-293) People seem to accept systems being down occasionally or needing to reboot their PCs But quality is very important in many IT projects Information Technology Project Management, Sixth Edition In 1986, two hospital patients died after receiving fatal doses of radiation from a Therac 25 machine after a software problem caused the machine to ignore calibration data In one of the biggest software errors in banking history, Chemical Bank mistakenly deducted about $15 million from more than 100,000 customer accounts In August 2008, the Privacy Rights Clearinghouse stated that more than 236 million data records of . residents have been exposed due to security breaches since January 2005 Information Technology Project Management, Sixth Edition The International . | Information Technology Project Management, Sixth Edition Note: See the text itself for full citations. Understand the importance of project quality management for information technology products and services Define project quality management and understand how quality relates to various aspects of information technology projects Describe quality planning and its relationship to project scope management Discuss the importance of quality assurance Explain the main outputs of the quality control process Information Technology Project Management, Sixth Edition Understand the tools and techniques for quality control, such as the Seven Basic Tools of Quality, statistical sampling, Six Sigma, and testing Summarize the contributions of noteworthy quality experts to modern quality management Describe how leadership, the cost of quality, organizational influences, expectations, cultural differences, and maturity models relate to improving quality in information technology projects .