tailieunhanh - Lecture Small business management: An entrepreneur's guidebook (6/e): Chapter 11 – Byrd, Megginson

Chapter 11 - How to maintain relationships with your employees and their representatives. After studying the material in this chapter, you should be able to: Explain how managerial assumptions affect human relationships with workers; explain why exercising effective leadership is so important in small business; list some barriers to effective communication, and show some ways to improve communication; explain how to improve employee motivation;.

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