tailieunhanh - Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition): Chapter 10 - Jack E. Miller, John R. Walker, Karen Eich Drummond

Chapter 10 - Discipline and employee assistance programs. This chapter presents the following content: Essentials of discipline, approaches to discipline, administering discipline, termination, special disciplinary concerns, they supervisor’s key role. | Chapter 10 Discipline and Employee Assistance Programs Essentials of Discipline Approaches to Discipline Administering Discipline Termination Special Disciplinary Concerns They Supervisor’s Key Role Essentials of Discipline Discipline: (1) Condition or state of orderly conduct and compliance with rules. (2) Action to ensure orderly conduct and compliance to the rules. Both sides are the responsibility of the supervisor. Discipline is essential to supervisory success. Steps in the Discipline Process. Establish and communicate ground rules for performance and conduct. Evaluate employee performance and conduct. Reinforce employees for appropriate performance and conduct, work with them to improve when nessicary. Essentials to Successful Discipline A set of rules that everyone knows and understands. A clear statement of the consequences of failing to observe the rules. Prompt, consistent, impersonal enforcement of the rules. Appropriate recognition and reinforcement of . | Chapter 10 Discipline and Employee Assistance Programs Essentials of Discipline Approaches to Discipline Administering Discipline Termination Special Disciplinary Concerns They Supervisor’s Key Role Essentials of Discipline Discipline: (1) Condition or state of orderly conduct and compliance with rules. (2) Action to ensure orderly conduct and compliance to the rules. Both sides are the responsibility of the supervisor. Discipline is essential to supervisory success. Steps in the Discipline Process. Establish and communicate ground rules for performance and conduct. Evaluate employee performance and conduct. Reinforce employees for appropriate performance and conduct, work with them to improve when nessicary. Essentials to Successful Discipline A set of rules that everyone knows and understands. A clear statement of the consequences of failing to observe the rules. Prompt, consistent, impersonal enforcement of the rules. Appropriate recognition and reinforcement of employees’ positive actions. Negative Approaches to Discipline Negative discipline: Maintaining discipline through fear and punishment, with progressively severe penalties for rule violations. Negative discipline has never been successful at turning chronic rule breakers into cooperative employees. Fear-and-Punishment are de-motivators. Negative Discipline- 4 Stage Model Oral warning Written Warning Punishment (suspension) Termination Positive Discipline Positive Discipline: Punishment free - replaces penalties with reminders and features a decision making leave with pay. When rules are broken you inform and correct. Theory Y view of people. Positive discipline works!! Shifting from negative to positive discipline is easier said then done. Positive Discipline: 3 Stage Formula for Chronic Rule Breakers Oral Reminder Written Reminder Termination, Compliance, or Resignation Advantages Keeps discipline problems from developing. Improves relations between boss and workers. .