tailieunhanh - Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition): Chapter 8 - Jack E. Miller, John R. Walker, Karen Eich Drummond

Chapter 8 - Employee training and development. This chapter presents the following content: Importance of training, who will do the training, how employees learn best, developing a job training program, retraining, orientation, overcoming obstacles to learning. | Chapter 8 Employee Training and Development Importance of Training Who Will Do the Training How Employees Learn Best Developing a Job Training Program Retraining Orientation Overcoming Obstacles to Learning Importance of Training Teaching people How to do Their Jobs: There are three kinds of training: Job Instruction, Retraining, and Orientation. The big sister, big brother, or buddy system is when a old hand shows a newcomer the ropes. When good training is absent there is likely to be an atmosphere of tension, crisis, and conflict because nobody knows what to do. The Benefits of Training Gives the supervisor more time to manage, standardized performance, less absenteeism, less turnover, reduced tension, consistency, lower costs, more customers, better service Gives the workers confidence to do their jobs, reduces tension, boost morale and job satisfaction, reduces injuries and accidents, gives them a chance to advance. Gives the business a good image and more profit. . | Chapter 8 Employee Training and Development Importance of Training Who Will Do the Training How Employees Learn Best Developing a Job Training Program Retraining Orientation Overcoming Obstacles to Learning Importance of Training Teaching people How to do Their Jobs: There are three kinds of training: Job Instruction, Retraining, and Orientation. The big sister, big brother, or buddy system is when a old hand shows a newcomer the ropes. When good training is absent there is likely to be an atmosphere of tension, crisis, and conflict because nobody knows what to do. The Benefits of Training Gives the supervisor more time to manage, standardized performance, less absenteeism, less turnover, reduced tension, consistency, lower costs, more customers, better service Gives the workers confidence to do their jobs, reduces tension, boost morale and job satisfaction, reduces injuries and accidents, gives them a chance to advance. Gives the business a good image and more profit. Then why is training often neglected? Urgency of need Training time Costs Employee turnover Short-term worker Diversity of worker Kinds of jobs (simple-complex) Not knowing exactly what you want your people to do and how Who will do the Training? The magic apron method: people train themselves the easiest ways to get the job done, and what will keep them from getting into trouble. The person that is leaving trains: teaches shortcuts and ways of breaking the rules. Big sister, big brother, or buddy method: passes on bad habits and may resent new person as a competitor. The logical person to train new workers is YOURSEF! How do Employees Learn the Best? Learning is the acquisition of skills, knowledge, or attitudes. The adult learning theory is a field of research that examines how adults learn. A number of the following tips come from the adult leaning theory. How employees learn the best: When they are actively involved in the learning process-(to do this choose a appropriate