tailieunhanh - Lecture Human resources management in the hospitality industry (2nd edition): Chapter 11 - David K. Hayes, Jack D. Ninemeier

Chapter 11 - Critical issues in human resources management. The learning objectives for this chapter include: Explain how the responsibilities of HR managers are affected in unionized operations, explain guidelines helpful when hospitality operations are downsized, identify planning and implementation alternatives for outsourcing,. | 1 Critical Issues in Human Resources Management Chapter 11 2 Learning Objectives Explain how the responsibilities of HR managers are affected in unionized operations. Explain guidelines helpful when hospitality operations are downsized. Identify planning and implementation alternatives for outsourcing. 3 Learning Objectives Describe benefits of and procedures to implement diversity initiatives. Explain how HR activities can reduce employee turnover. Discuss why and how a hospitality organization contributes to its community. 4 Unionization In The Hospitality Industry Employee unions represent some hospitality organizations in metropolitan areas. Union (employee): An organization comprised of employees who act together to promote and protect their mutual interests through collective bargaining. 5 Unionization In The Hospitality Industry HR practices in unionized operations must comply with the terms of the applicable labor contract. Labor contract: A written agreement covering a specific time that explains management’s expectations for employees and limits to management’s authority; also called a collective bargaining agreement. 6 Unionization In The Hospitality Industry In many cases unions can increase the employees’ bargaining power. For example, the grievance process detailed in union contracts formalizes how managers communicate with employees if problems arise. Grievance process: A process explained in union contracts and designed to resolve employee complaints. 7 The Unionization Process Employees join unions in a several-step process: Initial contacts are made by employees to union representatives or union representatives may begin a membership drive within an organization. A campaign is undertaken to secure signed authorization cards from at least 30 percent of applicable employees requesting that a specific union represent them. 8 The Unionization Process After the union receives signed authorization cards, the union or employees can request voluntary . | 1 Critical Issues in Human Resources Management Chapter 11 2 Learning Objectives Explain how the responsibilities of HR managers are affected in unionized operations. Explain guidelines helpful when hospitality operations are downsized. Identify planning and implementation alternatives for outsourcing. 3 Learning Objectives Describe benefits of and procedures to implement diversity initiatives. Explain how HR activities can reduce employee turnover. Discuss why and how a hospitality organization contributes to its community. 4 Unionization In The Hospitality Industry Employee unions represent some hospitality organizations in metropolitan areas. Union (employee): An organization comprised of employees who act together to promote and protect their mutual interests through collective bargaining. 5 Unionization In The Hospitality Industry HR practices in unionized operations must comply with the terms of the applicable labor contract. Labor contract: A written agreement covering a .