tailieunhanh - Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition): Chapter 4 - Jack E. Miller, John R. Walker, Karen Eich Drummond

Chapter 4 - Creating a positive work environment. This chapter presents the following content: Employee expectations and needs; motivation; theories of motivation; applying theory to reality: limiting factors; building a positive work climate; focus: the individual; focus: the job; focus: the supervisor. | Chapter 4: Creating a Positive Work Environment Employee Expectations and Needs Motivation Theories of Motivation Applying Theory to Reality: Limiting Factors Building a Positive Work Climate Focus: The Individual Focus: The Job Focus: The Supervisor Employee Expectations and Needs: Technical competence. Act like a boss (make decisions, take stands, stay in charge). Be fair, treat them equally. Feedback on performance (and for you to listen). New supervisor to observe them- resist change to work customs. Treat the like human beings, know who they are, what they do, how well they do it. Motivation: Motivation is what makes people tick: the needs, desires, fear, and aspirations within that makes you do what you do. It is the why in human behavior. Motivation comes from within, You cannot motivate people to do good work, but by getting to know your employees you can activate their own motivations. Theories of Motivation Motivation Though Fear: uses coercion, threats, and . | Chapter 4: Creating a Positive Work Environment Employee Expectations and Needs Motivation Theories of Motivation Applying Theory to Reality: Limiting Factors Building a Positive Work Climate Focus: The Individual Focus: The Job Focus: The Supervisor Employee Expectations and Needs: Technical competence. Act like a boss (make decisions, take stands, stay in charge). Be fair, treat them equally. Feedback on performance (and for you to listen). New supervisor to observe them- resist change to work customs. Treat the like human beings, know who they are, what they do, how well they do it. Motivation: Motivation is what makes people tick: the needs, desires, fear, and aspirations within that makes you do what you do. It is the why in human behavior. Motivation comes from within, You cannot motivate people to do good work, but by getting to know your employees you can activate their own motivations. Theories of Motivation Motivation Though Fear: uses coercion, threats, and punishment. Carrot-and-Stick: combines fear with incentives. Economic Man (person): Frederic Taylor- money is the only thing that people work for. Human Relations Theory: If workers are treated as people they will get the job done. Self - Fulfillment Ego needs Social Needs Safety Needs Physiological Needs Maslow’s Hierarchy of Needs Self-actualization: the desire to fulfill one’s own potential Theory Y(McGregor): If you get people to work that will fill a basic need: Their own motivation will take care of performance. Behavior Modification: All behavior is a function of its consequences. To improves performance give positive reinforcement (attention, praise). Theories of Motivation Continued: Theories of Motivation Continued: Herzberg’s Motivation- Hygiene Theory: Inadequacies in the job environment create dissatisfaction (called dissatisfiers), hygiene or maintenance factors. Certain factors in the job itself provide motivation and satisfaction (motivators). Hygiene factors .