tailieunhanh - Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition): Chapter 3 - Jack E. Miller, John R. Walker, Karen Eich Drummond

Chapter 3 - Equal opportunity in the workplace. This chapter presents the following content: What is diversity? offices of equal opportunity and diversity, equal opportunity laws, developing cross-cultural interaction, increase personal awareness, managing cultural diversity in the workplace, establishing inclusion plans, managing diversity issues positively. | Chapter 3 Equal Opportunity in the Workplace What is Diversity? Offices of Equal Opportunity and Diversity Equal Opportunity Laws Developing Cross-Cultural Interaction Increase Personal Awareness Managing Cultural Diversity in the Workplace Establishing Inclusion Plans Managing Diversity Issues Positively Culture: Our values, the way we speak, behave, think, dress, religious beliefs, the music we like, our interactions, and the food we eat. Failure to understand these diversities can result in tension, poor performance and morale, and higher rates of turnover. Primary dimensions of diversity distinguishes individuals and groups: Culture Ethnic Group Race Religion Language Age Gender Physical Abilities Sexual Orientation Secondary dimensions of diversity are things that can change: Occupation Work Experience Education Income Marital Status By 2020 almost 1 in 3 Americans will have African, Asian, Latino, or Native American ancestry. Foodservice industries employ more . | Chapter 3 Equal Opportunity in the Workplace What is Diversity? Offices of Equal Opportunity and Diversity Equal Opportunity Laws Developing Cross-Cultural Interaction Increase Personal Awareness Managing Cultural Diversity in the Workplace Establishing Inclusion Plans Managing Diversity Issues Positively Culture: Our values, the way we speak, behave, think, dress, religious beliefs, the music we like, our interactions, and the food we eat. Failure to understand these diversities can result in tension, poor performance and morale, and higher rates of turnover. Primary dimensions of diversity distinguishes individuals and groups: Culture Ethnic Group Race Religion Language Age Gender Physical Abilities Sexual Orientation Secondary dimensions of diversity are things that can change: Occupation Work Experience Education Income Marital Status By 2020 almost 1 in 3 Americans will have African, Asian, Latino, or Native American ancestry. Foodservice industries employ more Latino and African Americans than other industries. The United States is becoming more diverse by the day. Offices of Equal Opportunity and Diversity (EO&D) Responsible for planning, developing, implementing, and evaluating, a comprehensive corporate diversity program and company-wide, multi-faceted human relations and diversity initiatives. They provide effective leadership to ensure that diversity and equal opportunity are a thriving within the company. The Equal Opportunity and Diversity Office provide: Education and training the public about equal opportunity and diversity. Advocacy for diversity. Support for companies’ initiatives toward equal opportunity and diversity. Consultation on best strategies for Equal Opportunity and Diversity recruitment. Conflict mediation and resolution. Monitoring employers’ equity and affirmative action goals. Reviewing compliance with state and federal regulations. Processing and resolving complaints Equal Opportunity Laws Equal Pay Act