tailieunhanh - Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition): Chapter 2 - Jack E. Miller, John R. Walker, Karen Eich Drummond

Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition), chapter 2 - The supervisor as leader. This chapter presents the following content: You and your people, the nature of leadership, choosing a leadership style. | Chapter Two The Supervisor as Leader You and Your People The Nature of Leadership Choosing a Leadership Style You and Your People Hotels and restaurants depend on large numbers of people to fill low wage jobs. Turnover rate for hourly workers in full-service restaurants can be 100% or more!!! The industry employs people from all ages and backgrounds however, most of them are from 18-34 (Generation X). Over 50% of the hospitality industry are women. Employees want more than just a paycheck. When jobs are plentiful, they can go elsewhere. The Nature of Leadership Being a leader can be defined as someone whom people follow voluntarily. Being a manager and a leader = being efficient and effective. Seven Steps for a Foundation of Leadership Development Invest time, resources, and money needed to create a culture that supports leadership development. Identify and communicate differences between management skills and leadership abilities within a company. Develop quantifiable . | Chapter Two The Supervisor as Leader You and Your People The Nature of Leadership Choosing a Leadership Style You and Your People Hotels and restaurants depend on large numbers of people to fill low wage jobs. Turnover rate for hourly workers in full-service restaurants can be 100% or more!!! The industry employs people from all ages and backgrounds however, most of them are from 18-34 (Generation X). Over 50% of the hospitality industry are women. Employees want more than just a paycheck. When jobs are plentiful, they can go elsewhere. The Nature of Leadership Being a leader can be defined as someone whom people follow voluntarily. Being a manager and a leader = being efficient and effective. Seven Steps for a Foundation of Leadership Development Invest time, resources, and money needed to create a culture that supports leadership development. Identify and communicate differences between management skills and leadership abilities within a company. Develop quantifiable measurables that support leadership. Make leadership skills a focus of training. Implement ongoing programs that focus on leadership. Know that in the right culture leaders can be found at entry level. Recognize, reward, and celebrate leaders. Authority and Leaders Formal leaders according to the organization chart are in charge. Informal leaders are in charge by having the support of their employees. Formal authority is given to you by virtue of your position. Real Authority is given to you by having support of your employees. Choosing a Leadership Style: The most popular types of leadership styles today are: Autocratic: Needs of employees comes second. Makes decisions without input from staff, gives orders and expects them to be obeyed. They believe that this is the only method employees will understand. Bureaucratic: “ By the Book”, relies on rules, regulations and procedures for decisions. Appropriate for when employees can be permitted no discretion in the decisions to be .