tailieunhanh - Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition): Chapter 1 - Jack E. Miller, John R. Walker, Karen Eich Drummond

Chapter 1 - The supervisor as manager. This chapter presents the following content: The supervisor’s role, obligations and responsibilities, functions of management, theories of people management, managerial skills. | Supervision in the Hospitality Industry Applied Human Resources Fifth Edition Jack E. Miller, John R. Walker, and Karen Eich Drummond Copyright John Wiley & Sons, Inc. 2007 The Supervisor’s Role Obligations and Responsibilities Functions of Management Theories of People Management Managerial Skills Chapter One: The Supervisor as Manager The Supervisor’s Role A supervisor is anyone who manages people who make products and/or perform services. Responsibilities include: The output of the people supervised The quality and quantity of the products and service Meeting the needs of the employees = production, motivation and stimulation Types of Supervisors and Employees: Nonexempt employees are covered by federal and state wage and hour laws. They are hourly employees that are guaranteed minimum wage and overtime (after 40 hours). Exempt Employees are not covered by federal and state wage and hour laws. If they spend 50% + of their time managing 2 + employees under federal | Supervision in the Hospitality Industry Applied Human Resources Fifth Edition Jack E. Miller, John R. Walker, and Karen Eich Drummond Copyright John Wiley & Sons, Inc. 2007 The Supervisor’s Role Obligations and Responsibilities Functions of Management Theories of People Management Managerial Skills Chapter One: The Supervisor as Manager The Supervisor’s Role A supervisor is anyone who manages people who make products and/or perform services. Responsibilities include: The output of the people supervised The quality and quantity of the products and service Meeting the needs of the employees = production, motivation and stimulation Types of Supervisors and Employees: Nonexempt employees are covered by federal and state wage and hour laws. They are hourly employees that are guaranteed minimum wage and overtime (after 40 hours). Exempt Employees are not covered by federal and state wage and hour laws. If they spend 50% + of their time managing 2 + employees under federal law they are paid $1000 or more per month (depending on the state). A Working Supervisor is a supervisor that performs tasks of hourly employees. Their focus is on work rather than workers. A First-line supervisor manages hourly employees. Their focus is on supervision. An Organizational Chart may be used to show: Staff Functions (advisors) Line Functions (associates directly involved) Lines of Authority (power to make decisions) Lines of Responsibilities (obligations to carry out) Obligations and Responsibilities of a Supervisor : The Supervisor in the middle has obligations to owners, customers, and employees. Owners: To make their enterprise profitable, oversee and follow their system (leave it alone, as long as its legal and moral). Guests: Treat them well and they will come back. Repeated business = Continued profit. Employees: If you want production you must provide them with a climate of acceptance, approval, open communication, fairness, and belonging. A poor work .